App cannot access my photo gallery on phone

[minivintageperfumes]

Everything was fine until today. 

Im using Samsung S20 FE

The app cannot access my photo gallery so I'm unable to list anything unless I go on a browser.

What's happened, and when will our be fixed? 

Up until this morning, it worked fine. 

I've uninstalled app, rebooted phone, reinstalled app - but no joy!! 

[tressygirl]

This latest announcement from eBay may answer your questions:

https://community.ebay.co.uk/t5/Announcements/Updating-the-eBay-app-latest-version-guide-supported-o...

@minivintageperfumes 

[minivintageperfumes]

Thanks for the link.....

 I read it, and checked - my OS is android 10, so I guess it should still work? 😭

[as_388149]

Has anyone been able to resolve this? I cannot seem to open my gallery either.

[kat@ebay]

Hi @as_388149 ,

Thank you for your post.

There is a ticket open with tech for not being able to access  albums in the gallery when trying to attach photos to listings. It seems to only allowing access to a limited number. They are currently working on this to resolve.

Thank you,

Kat

[quaintlyquirky1]

Hope it gets sorted soon.  A lot of the photos I use are from a few years ago so not being able to whizz (fast scrolling!) down to right date very quickly is driving me up the wall. I'm having to find the photos in my Gallery, screenshot them one at a time to so that when I go back into eBay 'Add Photos', where the screenshots appear at the top so I can add them to the listing. And then I have to back into Gallery to delete the screenshots so they're not taking up valuable storage space!

[kat@ebay]

HI @quaintlyquirky1 ,

Thank you for the reply. I will add your example to the ticket with tech. While we don't have a timescale for a fix once there is a further update on it I will update the thread.

Thank you,

Kat

[ribenna]

still not working!

[kat@ebay]

Hi @ribenna ,

Thank you for your post.

After linking in with tech it is still being worked on at the moment. I don't have a timescale on the fix but once there is an update I will post back on the thread.

Thank you,

Kat