Selling Tools

Formal Complaint & Urgent Escalation – eBay Support System Failure (1+ Month Unresolved)

Dear eBay Support / Management Team,This is a formal complaint and escalation regarding a critical failure in your Customer Support system.For over one month, my live chat has been completely blocked and unusable. The chat window loads but is entirel...

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Evri greyed out even though dimensions and weight within limit - how to report a bug?

So I'm selling a golf club and when I listed it for sale I was able to choose Evri as the courier. Now that the item has sold it's showing Evri as greyed out even though it's within the dimensions and weight limits shown on screen for Evri. I'm also ...

Resolved! Add discount

hello, when i try to add discound on my item the button disabled. please help me, Thanks.

Why are fake goods being allowed to be sold on here?

type in versace watch you will see them all at the top , been on since christmas?? and no there not real hahahai reported to ebay and they said they were allowed??

Using a sold item as a template.

I’ve been selling on eBay for over 25 years. I always use one of my sold items as a template for listing new items. I mainly sell vinyl records so the template is useful for just amending details. Over the last couple of days I’ve found that using an...

Resolved! bladed items!

Bladed items policy has gone bananas!I'm trying to sell a saw set and it comes up as a bladed itemIt is so obviously not - what to do?

'How Would You Rate Your Item' in feedback section should be changed

I ALWAYS leave feedback for buyers or sellers but I'm in agreement with those who are not comfortable with the recently introduced compulsory 'How Would You Rate Your Item' from 1 to 5. You can't leave feedback without submitting a rating.I've seen p...

Unable to sell my product

Hi I am new to Ebay I posted some automotive items on ebay which I am sure cheapest on ebay even then its not selling frequently. Even if I searh same item on ebay by searching for cheapest item my listing comes after many listing's which are way mor...

Closing accont

Hello, how are you? I can't sell on eBay because my English is not good. I respectfully request that I close my shop. Please accept my request.

Customer service chat greyed out – cannot reply to staff thread

Hi eBay Team,I was tagged by Kat (Community Team) in a thread regarding the customer service chat being greyed out, but the thread does not allow replies, so I’m unable to provide the requested SessionId there.The issue is still ongoing chat remains ...

Vape Liquid Listings Removed

Hi, I could really doo with some advice. We have listed two items and both times have had the item removed. We are following to the word the policy on Vape products and have the Verfify My Age installed and embedded. Of course we don't want to just c...

does global shipping progamme include Mexico?

l would like to know if the global shipping programme includes Mexico

Seller cancelled after postage sent to USA

I just sold item to USA £140.The customs duty is $61.45!!! The buyer has refused to pay it and ask to cancel item. I have already posted it cost £29.75 to US.Now Evri have said, there will be a return charge, and at this stage can not tell me how muc...

Removed listing - policy violation

I have had a listing declined because I have 'failed to comply with requirements'I have, but the automated system has decided. Trying to get to a person who can resolve seems impossible. The 'bot' can only deal withy certain questions and 'contact an...

revising an item with a bid i.e add a photo

I am sure I have added a photo to a listing with a bid before, and reading guidelines eBay say I can add a photo and add to the description. But I can't, I get the following message, even tho I'm not changing/adding to the Item specifics. I can't mak...