simple delivery

[grannytrampler]

I think that everyone who has a problem with this enforced simple delivery should phone ebay and complain to them in person, the more complaints they recieve the more they are likely to do away with this ridiculous concept

[*vyolla*]

All that will do is to clog up eBay CS and deny access to genuine buyers or sellers who have an issue that needs looking at by a human, possibly a time sensitive one too.

eBay CS have no input whatsoever with policy or site changes, they will just tell you what you need to hear to get rid of you and move on to the next person. 

Daft recommendations like this is how people end up with a CS system run completely by AI, with no possible opportunity to speak with a human, same as Vinted.

[department28]

I think eBay will be well aware that Simple Delivery is proving to be somewhat unpopular...! CS will have been on the receiving end of all the complaints sellers have been making about SD since it was launched... problems with parcels not being accepted at the post office, problems with combined postage, problems with labels/wrong sizes, problems with being issued labels without realising SD had taken over, etc etc etc...

It would be very interesting to know how many/what percentage of complaint calls to eBay, are to do with Simple Delivery.

[lucy_farmer]

'I think that everyone who has a problem with this enforced simple delivery should phone ebay and complain to them in person,'

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Oh no, don't phone!

CS won't have the first idea of what to do with your phone call. Fielding complaints about S.D. is really not their job; they'll just say something, anything to get you off the phone as soon as poss.......

As vyolla says, leave CS to answer questions about problems they have some chance of solving.

If you want to make yourself heard, it may be worth finding the email address of the UK ebay boss ( her name is Eve Williams) and sending an email or 3.........😈

[wildavdavi]

Unfortunately, that is what has happened everywhere- there's a growing percentage of entitled people who have low level / self-made problems and this has led to automation. The genuine people between are stuck with a solution that is meant for the bulk of non-issues, most people could get further in life by researching a little before even thinking about getting support but their first action is always to overload the system.

You can say this is even true of hospitals, most A&Es are full of people who don't need to be there and are so entitled that they think a runny nose or stress is reason to go. I was stuck in A&E for 15 hours after I was mugged on my way back from a charity meeting, I had an open stab wound to my neck and the people at the front of the queue were talking about their heads feeling 'floaty' or having a paper cut they were worried was going to get infected (I wish I was exaggerating). This experience highlighted that it's best to avoid problems because you're always going to be stuck behind a bunch of people who will always put their entitled behavior before those who have a genuine need.

[jckl1957]

Have you actually used Simple Delivery?

I used it this morning for the first time.

I have de-selected Evri and had to go to the Post Office anyway.

The process was genuinely simple and seamless.

Open the order, access the label and print it.

Scanned without issue at the Post Office.

Automatically marked as despatched and tracking added.

[wildavdavi]

There are plenty of issues with it- I don't have scales and have to guess what the weight is, you have the 2kg option then the next is 10kg so you will have issue if your item is 2.5kg and could previously offer the buyer a decent shipping price compared to the 10kg one. I understand the shipping price is largely not our concern now but it's important as being honest with the weight will heavily dent your ability to shift an item that's over 1.7kg ( you also have to take into account the packaging & protection inside).

I wasn't aware my listing had been switched from my delivery options to Simple Delivery, I originally quoted a price for a small parcel but eBay selected large letter without my input (the switch was automatic for some of my listings, I did not revise the item since listing either). There was no mention of what size was selected (only Standard Tracked) and only knew it was Large Letter when the Post Office employee printed my label, as it was a small parcel with a 2.8cm height it was rejected. The label didn't match the one eBay provided as the ones printed via QR code seem to be the standard RM labels w/ size & weight restrictions displayed.

We can't send anything over 61cm, we can't bundle multiple items into a single package at the buyers request so they end up buying less as they would have to pay 2-10x the shipping cost to have everything sent separately.. This isn't a complete list but SD does not take the nuances of shipping into account, it's not too bad if you're selling a small item every few weeks but for those who are clearing out a bulk of items it's a huge burden.

[kath3735_wxmjn]

I am not bothered how 'simple' it is, i do not want to use it and therefore i will not be using it.  If wanting to have my own 'hands on the reins' means that i have to stop using e bay, then so be it.

[j.p.greenwood]

If one of your many jewellry items was valued at say £600, would you be OK sending it when it might just be left on your buyers doorstep instead of actually signed for?

Not one size fits all.

[papso22]

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@j.p.greenwood wrote:

If one of your many jewellry items was valued at say £600, would you be OK sending it when it might just be left on your buyers doorstep instead of actually signed for?

Not one size fits all.

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With SD ebay takes the risk.

Of course one size doesn't fit all but people who are vehemently against SD need to accept that it works for some,  possibly most, private sellers.

[jckl1957]

When I do sell more expensive items, my concern is not about the item being delivered but more about the buyer claiming that when they opened the parcel the contents were not what I had sent.

That has happened to me.

And, as advised, Simple Delivery offers protection for the seller if items are lost or damaged in transit.

Trying to claim from RM for the odd item that gets lost in the post can be a nightmare.

[j.p.greenwood]

E-Bay don't take the risk, you need to read the compensation rules on the RM site rather than rely on the semi accurate information on this forum.

Just as one simple example.......

When the item is left on a doorstep and photo'd in the E-Bay system it's now shown as 'delivered', however, if a porch pirate appears and takes it how are you able to prove it wasn't delivered, it instead becomes a 'he said/he said' argument and E-Bay are not likely to side with a position that means they have to cough up £600.

So, if you're happy taking those risks, more power to you and I hope you don't end up learning an expensive lesson down the line.

[department28]

'Of course one size doesn't fit all but people who are vehemently against SD need to accept that it works for some,  possibly most, private sellers.'

If eBay believed Simple Delivery would be a better, simpler alternative to Custom Postage, and/or offer enough advantages to entice most private sellers to use it, they could have afforded to make it optional, rather than mandatory.

Even for those who don't like change, people usually aren't slow to switch when something better is on offer...

[sunflowers4me59]

There is a petition on here under title "A petition" you add your name to.

Or email head of ebay UK.

that's what a lot of us have done.

[papso22]

I rely on ebay published policy on seller protection when SD is used.

[papso22]

I didn't say it works better, or is simpler, but it might do, or be, for some.

[*vyolla*]

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@j.p.greenwood wrote:

E-Bay don't take the risk, you need to read the compensation rules on the RM site rather than rely on the semi accurate information on this forum.

Just as one simple example.......

When the item is left on a doorstep and photo'd in the E-Bay system it's now shown as 'delivered', however, if a porch pirate appears and takes it how are you able to prove it wasn't delivered, it instead becomes a 'he said/he said' argument and E-Bay are not likely to side with a position that means they have to cough up £600.

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100% agree with this, that would be my concern too. I use Royal Mail Special Delivery for top dollar items and have never had a problem with being able to prove delivery, it's tracked every step of the way and handed to the recipient.

As you point out, an inferior service showing a 'delivered' status means that the seller will lose out.

[sml192]

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@*vyolla* wrote

As you point out, an inferior service showing a 'delivered' status means that the seller will lose out.

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Why would the seller lose out?  Ebay doesn't require a seller to refund if tracking shows as 'delivered'. 

[kath3735_wxmjn]

i would add to your comment that i for one am against SD (not sure if i would say vehemently but possibly) but do accept that some do like it and it works for them.  However, i do hate the attitude of some of the supporters of it that seem to think that we should all be the same as them.  For whatever reason a lot of us do not like or want it and there should be a choice.

[honeymonster007]

Dunno... struggle to picture someone buying a £600 item and not being in to accept it. Although some might not. 

Would be more worried about someone claiming it's costume jewellery and not the real thing.