"Simple" delivery of large items - what a fail - forced to wait at home for a whole day.

[przybyla7]

So having sold a large item (plastic wall cladding sheets, about 1kg, but 1 metre long) I had the joy of "simple" delivery to content with. Only option for the size was the large size, which it turns out is DHL collecting it. No option to drop off, has to be collected, and must be someone at home to sign(?), and the pick up window is 6am to 6pm. Hardly worth bothering for a £10 item (£12 delivery), but decided to stay home and wait. And wait. And wait. Eventually eBay updates with "not collected, premises closed" which is funny for a family home, with me working in the garage in plain sight of the entrance gates and 2-3 other members of the family around.  After 45 minutes going in circles with the eBay AI, I learn they will try 3 "more" times. Bottom line: DO NOT BOTHER SELLING ANYTHING OVERSIZE. You will be completely dependent on DHL and their pants are on fire.

[markc7831]

Same experience for me. Simple Delivery for large items is useless. DHL emailed to say collection between 8.30 and 9.30. Never showed up and then when I  contacted DHL, they said that it wasn't collected as 'Premises Closed' (we were in all day, of course!). In the past I took large items to Parcelforce Depot (about 1 hour of my time in total) and never had any problems over many years with delivery, parcels lost, or anything.

We need to have the old list of postage options in Ebay so we could choose - this current 'DHL only' system does not work for Ebay sellers and buyers AT ALL.