eBay not paying seller until delivered - 'New Buyer Protection' message

I'm a long standing private seller. The latest "New Buyer Protection Rules" Message States - "Seller paid after delivery: When buying from private sellers, funds only sent once item is delivered"

 

I know eBay have had this as an old rule to cater for new and/or troublesome eBayers but, if this is now applied across the board for all private sellers, it could be a real problem for us oldies with pristine records.

 

1) I sell many low value items which are only worthwhile and 'saleable' when postage is at its cheapest. I am happy to take the risk for loss or customer denial but the item is not tracked so no delivery is recorded.

 

2) I offer to Bundle Multibuys to save customer postage. Generally I just marked the extra items in the parcel as  'Dispatched'. Originally, the system would not allow me to copy the same Tracking number to multiple items. Therefore - No Delivery would be recorded on those. I have heard on the grapevine that that may have changed now but will need to try it out first to see if it works.

 

3) I have two eBay accounts and occasionally I have customers buying items from each site. I always used to bundle them (as above) and refund saved postage. I do know for a fact that you cannot copy over tracking numbers to different eBay account sales but I have been happy until now getting a messaged response from the buyer and just marking the item as 'Dispatched'. I gather that is now 'Out'.

 

4) Last year I had a total of 4 items (out of a 1000+) that were sent Royal Mail 48 hour tracked, purchased through eBay, successfully delivered and marked on the "Royal Mail" Tracking app as "Delivered" --- but --- remained marked as only "Dispatched" on the eBay records.

 

Can't say I fancy the prospect of having to chase eBay every time these occasional and expected hickups occur.

 

 

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eBay not paying seller until delivered - 'New Buyer Protection' message

I've had a lot of purchases that never showed as delivered and the seller only knew as I left feedback when the item arrived, until this system is flawless ebay is going to be impossible to use. Sellers will not list as they will be afraid they will not get payment and as it is attacking the small private seller who can lease cope with a lot they will drop out of listing anything

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eBay not paying seller until delivered - 'New Buyer Protection' message

As predominently a seller, I totally agree. There is no way that I can charge the sort of postage I would need to for the items to be tracked. That then relies upon buyer feedback. My buyers are generally good in this respect but not all. So, for those, I never get paid? And what has all this to do with "Buyer Protection" I ask.

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eBay not paying seller until delivered - 'New Buyer Protection' message

If you had your account registered correctly as a business which you are as you have multiple quantities of the same new items, instead of using a private account, then none of these changes would affect you, as they only apply to private accounts.If you dont change you will be required to use tracked post by either rm or evri, and you sales will be subject to the 4% plus 75p per item fee, which your buyer will pay, making your items less attractive.

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eBay not paying seller until delivered - 'New Buyer Protection' message

Inevitably somebody pops up with a "Should be a Registered Business " comment, ignoring the simple fact that the decision is neither an ethical or moral one but is, because of differing cost implications, a financially based consideration for most of us.

 

You are apparently nailing my Model Railway Posters as proof of my being "A Business". Without factoring in 'Scale' you would be right - but this Hobby of mine barely covers two Costa Coffees a month. As a trader, you can access my recent sales to verify but I will give you a heads-up. I sell an average of 6 of these per month with a net profit margin of 68% - Think you will find that equates to around £10pm clear profit - Some business!

 

As for my other eBay activity, with respect to Business registration, I would quite happily switch if it was a financially viable option and/or offering significant benefits *That I can Use*.  The No Shop PAYG Business model offers virtually nothing of use to me whilst charging a flat fee per listing and around 9% ave commission on sales. On my limited turnover I would be out of pocket by around £100pa and no better with the Basic Business model.

 

My original gripe about very small items, untracked Postage and proof of delivery before payment still stands. It is unrealistic and certainly applicable to many Private eBayers, frequently clearing low value items. Many of these folk could well switch to Vinted, who I hear are widening their scope.

NOTE:-  With a little further reading, I discovered that "Untracked" posted items will eventually be paid out after 2 weeks unless the buyers complains. I suppose that softens my complaint slightly.

 

Ahem! Now to get back to this Shed-load of stuff my Dad accumulated. I am now currently looking at mounds of old modelling machinery, a massive First Day Cover collection, DC Comics etc.. Plenty of research, some surely worth a bit but most will probably be in the peanut category.

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eBay not paying seller until delivered - 'New Buyer Protection' message

You should read the email - it does not mention feedback at all.

Feedback left by buyers is not proof of delivery as it is voluntary and can be left in error.  It is irrelevant to when your funds will be made available.

If items are sent tracked, you will be paid 48 hours after tracking confirms delivery.

No tracking or tracking not updated means you will be paid 14 days after dispatch.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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eBay not paying seller until delivered - 'New Buyer Protection' message

This new policy of not being paid until the buyer recieves there item is totally out of ordered. The customers have always been covered by them, even if one has a no refund policy. I new as soon as there no fees policy was introduced, there was going to be other Hassle instead. They know the economy has slowed down sales and we still get hassled anyway.

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eBay not paying seller until delivered - 'New Buyer Protection' message

Hi, lt is untrue that items need to be tracked and signed for. A postperson carries a digital device that records delivery no matter what, and in some cases they take photos too. I stick with Royal Mail, because if an item is not recieved, they leave a red pick up card to collect at there office. Other couriers who i will not name, do not want to leave an actual card like that. And expect one to travel to different shops to collect. I don't need that *bleep* from DPD....

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eBay not paying seller until delivered - 'New Buyer Protection' message

the items i sell are low value so adding traced delivery isn't an option as it would make he items un economical to buy, i've now cancelled all my ebay listing as i cant be bothered with this. I'm not waiting for 14 days to get paid! most of my customers come direct to my website now anyway.

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eBay not paying seller until delivered - 'New Buyer Protection' message


@bobs_decals wrote:

the items i sell are low value so adding traced delivery isn't an option as it would make he items un economical to buy, i've now cancelled all my ebay listing as i cant be bothered with this. I'm not waiting for 14 days to get paid! most of my customers come direct to my website now anyway.


If your items are of a low value that is,  under £10,  then you might have missed this recent announcement which helps sellers like yourself.

 

We’ve also heard your feedback and understand that shipping costs are particularly top of mind for low price items. When you’re selling a single item for £10 or less, and it’s sent untracked, funds will now be available 24 hours after you receive positive buyer feedbackThis will be live by the end of February.

 

I do realise not everyone leaves feedback, but at least that extra cost of tracking is not necessary for those low  priced items.

 

Small steps leading in the right direction  ..............  😊

 

 

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eBay not paying seller until delivered - 'New Buyer Protection' message

Well, looks like I was on the right track with the recent announcement that for items under £10, payment will be made 24 hours after positive feedback. 

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eBay not paying seller until delivered - 'New Buyer Protection' message

'most of my customers come direct to my website now anyway.'

 

Well bob, if you have a website selling your stuff, you obviously have a business.

 

Ebay's whole schtick about 'withheld payments' and so on, was to get people who sell for business on private accounts to change to business accounts.

 

As private sellers don't pay fees anymore, ebay aren't too worried if  "private" sellers leave.

 

 

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eBay not paying seller until delivered - 'New Buyer Protection' message

You obviously have a good postie because the Royal Mail parcel delivery van for me never leaves a red card, nor do they take it away, they just dump it on the doorstep and run regardless if I am home or not.  They may take a photo, I'm not there to see that, but everyone else passing by in the street can clearly see it and with gangs doing their own version of collection Royal Mail aren't all that reliable anymore.

What happens then, word against mouth?

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eBay not paying seller until delivered - 'New Buyer Protection' message

Your saying its a step in the rght direction?

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eBay not paying seller until delivered - 'New Buyer Protection' message


@robt4010 wrote:

Your saying its a step in the rght direction? What planet are you on for god sake?


That's rude!  It's clearly the fact that feedback releases payments for low value sales that is a step in the right direction. 

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eBay not paying seller until delivered - 'New Buyer Protection' message

I think you are correct in saying that ebay are not too worried if private sellers leave, however, I do believe they have overlooked the not too small a point that these sellers are also potential buyers, therefore, there will be a considerable amount of customers leaving the platform. No customers = no business, ebay take note.

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eBay not paying seller until delivered - 'New Buyer Protection' message


@robt4010 wrote:

Your saying its a step in the rght direction

 

Only that expensive tracking is not needed now for low value items, if it was added,  it would probably make those low value items totally unsaleable,  so yes,  in my humble opinion it is a step in the right direction.

 

@robt4010 


 

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eBay not paying seller until delivered - 'New Buyer Protection' message

'I do believe they have overlooked the not too small a point that these sellers are also potential buyers,'

 

Nope, curiously, they *haven't* overlooked it..... just over a month ago it became apparent (in a speech by the CEO of ebay) that 'sellers who also buy" were considered amongst the most important customers of ebay.

Which is odd considering these changes appear to be chasing a lot of private sellers away.....

 

BUT, the "private" sellers who leave - "private" being those who are actually runnning businesses - probably won't be missed. As in, if you're on ebay running a business, you're less likely to be spending your time looking around, shopping and making impulse purchases.... you're more likely to be working.

 

As for the genuine private sellers who are being scared off by all the changes; well, I think ebay are relying on attracting more new private sellers by the 'It's Free To Sell' line. ( and these new ones won't know what it was like before these changes, so to them it'll just be normal....)

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eBay not paying seller until delivered - 'New Buyer Protection' message

I have just sold a first item on ebay since the new payment structure.  I, too, sell small items and send as 'large letter' - buyer would not pay over £3 for tracked postage on an item costing a few pounds - especially with new buyer protection cost added to the item price (which makes it look as if the seller is charging more).  I noticed last night that the buyer had left feedback for the item.  But it is still marked as dispatched on ebay and no info at all on Royal Mail (they are often too lazy to scan).  The lady confirmed receipt in a message to me, but that also doesn't count.  This new system is crazy.  So, I'm down on postage and won't get paid for the item (well, will have to wait 30 days).  I will be looking to sell elsewhere.  I have left feedback with an agent about this - been selling with ebay for 12 years and got excellent feedback.  Under the new rules, with tracking and buyer fees, a  £5 item is going to cost the buyer almost double!  (75p fee + 4% of cost).  They have priced out small cost item sellers.  I have been in touch with ebay and they only take tracking as confirmation - even though they can see the lady has left positive feedback and messaged me to further confirm receipt of the item.  Agents helpful but a bit out of their control.  Car crash for people like me, selling low cost items.

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eBay not paying seller until delivered - 'New Buyer Protection' message

I'm afraid that's not right.  I've just made first sale since new rules.  Buyer left feedback.  Buyer then confirmed receipt of item in separate message.  Just spent 20 minutes talking to ebay rep.  Tracking not showing on Royal Mail, as sent large letter.  Ebay just marked as 'dispatched' not 'delivered' .  Ebay will  not take buyer feedback plus message as proof of delivery.  I have been told funds will release 'after 30 days' in a message from ebay rep.  Although, I think that they may, this time, try to escalate it.  I have asked them to pass on my feedback - small cost item sellers need to all do this, otherwise this will continue.  We are out of pocket on postage as it is

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