eBay

stylish_world · ‎14-05-2025

Package is lost. When will I get my money back? What should I do now? I explained many times that Evri lost my package. Customer service said "don't worry, we will help with this". I am still having problems with my refund. It was a Simple Delivery ( new options ) , but eBay customer service said "talk to Packlink". Then eBay closed my case. I talked to Packlink... That was almost 4 weeks ago. Then they said it was a simple delivery and eBay is taking responsibility for it. Packlink said "talk to eBay customer service".

I am furious with this service from both sides. I am a private seller. They said we have a guarantee. The buyer has, the seller has nothing. How will my small business grow? I was very honest and refunded the buyer. Who will refund me?
I asked eBay and Packlink to open a claim for loss for me. They don't want to help me. I don't understand why, if Evry lost it?!

I would like to see the Ebay platform in 5 years. You are in competition. There are many platforms with amazing customer service!

stylish_world · ‎16-06-2025

Hey

Finally, I did get refund!

Thanks! 🤛

thepillenwerfer · ‎16-06-2025

@dls-online wrote:
Well, this was an interesting case. Everyone knows Simple Delivery can't be trusted and there's almost no guarantee of any cover with it (despite the claims ebay makes). Marco kindly admitted this in a message he posted the other day, where he kindly linked to the T&Cs where it shows that huge amounts of items are not covered by Simple Delivery.

The list of things that Simple Delivery doesn't cover is the same as Evri's and every other courier I've looked into. The fact that items made of concrete are on it shows the confidence they have in their own handling procedures. Royal Mail's list is less extensive but you need to prove what you paid for the item and that's all they'll give you so it's hard luck if you sold it for more than you paid or can't prove that you did at all.

Cacas vendit.

johnwash1 · ‎16-06-2025

@thepillenwerfer

"Royal Mail's list is less extensive but you need to prove what you paid for the item and that's all they'll give you so it's hard luck if you sold it for more than you paid or can't prove that you did at all."

No, that's not been my experience. Over the years I've had a couple of claims against RM. The first was about a fiver, the more recent was an old keyboard, £13. In both cases they accepted the price in the ebay listing as the value.

It took time, but it was not comparable with my hellish experiences of Hermes claims.

thepillenwerfer · ‎16-06-2025

Good to know. RM's own web-site (https://www.royalmail.com/retail-compensation-policy-loss#Summary%20of%20definitions) says that they will only pay out for the "Actual Loss" and gives an example of selling something at higher than purchase cost and them only being liable for that amount. However it also talks about Market Value which is obviously what you sold it for so it's somewhat ambiguous.

Thankfully I've never had to claim from them but have from Hermes and "Hellish" is putting it mildly.

Cacas vendit.