dispatched time wrong, people getting put off

Dispatch by 9 Nov at 11.59pm GMT is that 15 day from yesterday no its not. i have complained so many time  and yet it still keeps happening. WHY. PLEASE HELP FIX IT. The amount of people trying cancel there orders or messages it waste of everyone. 

Message 1 of 5
See Most Recent
4 REPLIES 4

dispatched time wrong, people getting put off

That is bizarre...all your items seem to show estimated delivery dates in November or December.

 

The first thing I suggest checking is your time away settings - is there anything scheduled in there?

 

The second thing I suggest checking is your postage policies. What is your "Dispatch time" set to in each policy? However, even 40 working days (the maximum possible) would only leave a dispatch date in late September so I doubt that is the problem.  

Give me ambiguity or give me something else.
Message 2 of 5
See Most Recent

dispatched time wrong, people getting put off

Although it's far from ideal, especially given that you appear to have a lot of listings at the time of typing this response, one workaround solution that you could use until such time as eBay sort the problem out and put it right would be to revise your listings and include a line on each saying something along the lines of "Please be aware that there is currently a glitch on the site providing unrealistic despatch times.  Items for which payment has been received will be despatched within [insert number here] working days".  If you add the text to the item description in bold type, a larger typeface and in an eyecatching colour, such as blood red, then hopefully any potential buyers who may otherwise have been put off of making a purchase will spot this extra note in the item description and decide to make a purchase anyway.

 

If you do decide to give this a shot then once you have despatched any goods sold add the tracking number(s) to the relevant listing(s) and perhaps even send your buyer a quick e-mail via eBay Messages, saying something along the lines of "Thank you for your purchase.  Your item has been posted to you today via [enter postal service used here] and ought to be with you within [insert number here] working days".  By keeping your buyers informed of the fact that you have despatched the items purchased it should help to reassure them that you are doing your best to ensure that they receive their items within an acceptable timeframe.

Message 3 of 5
See Most Recent

dispatched time wrong, people getting put off

Hi stampsfdc17, thanks for your post.

 

We are looking into this for you right now, could you please confirm if by any chance have you recently changed your working days? We are trying to get this resolved for you as soon as possible.

 

Thank you,

Marco


Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
eBay
Message 4 of 5
See Most Recent

dispatched time wrong, people getting put off

This is happening to me now! I haven’t changed anything.

Message 5 of 5
See Most Recent
Got selling related questions? Start here: