Why is ebay lying and saying my item is dispatched?

[tonyfisher]

Oh how wonderful "Simple Delivery" is. I sit here on a Sunday preparing my parcels for Tuesday posting. Forced to use the ridiculous new system I download the label. Upon doing so my item is now marked as dispatched. I have always hated the dispatched lie that many companies use when an order has only been processed at their premises, but now the same lie is forced onto me.

[downsizingxs]

I 100% agree. Previously, if I used say Parcel2Go to book a parcel I would never mark it as dispatched until I had actually dropped it off or had it collected.

There should be a 2 step dispatch notification - first 'Booked' or 'Label Issued' and second 'Dispatched'.

As a buyer I often have to message a seller to ask if the item was actually sent when 'dispatched' or do they still have it there.

[roger_roger_over_and_nowt]

It's been that way for a long time,way before SD came in.

As soon as a seller buys postage or uploads/downloads/prints off a label Ebay automatically mark it as dispatched.

It gives buyers a false sense that item is on it's way,they sometimes ignore the "estimated" delivery dates.Then comes the "where's my item" messages.

I wish Ebay would make it clear to buyers what is really happening and give sellers the option to mark items as dispatched when they "actually" have been.

[edwardian-dreams]

Yes

item is being prepared would be a better status for when seller prints the label 

once actually dropped off and scanned it  could show it as despatched 

for untracked items could be a box to tick to confirm it’s been sent