Which carries more weight when the information is conflicting?

[deba3602013]

The TITLE of the item,

The ITEM SPECIFICS,

The DESCRIPTION

or

The PHOTOS?

I don't want to give precise Title of item as I think it would identify the Seller.

The item comes in various sizes, so there is a drop down box for one to choose the size.

The photo shows the same item but in different sizes and along with it an item that is usually associated with those differing size items.

The title implies that one picks the size of the item and the associated other item comes along with it. This second item is the same size no matter what size of the other thing is ordered. They are usually used together.

Hopefully that makes some sense.

This Seller has a website and the website makes it much clearer what is what, with one small very humorous exception. The website is clear, but the eBay page is a bit sleight-of-hand in my opinion. One review/buyer has pointed out to them the situation and the description goes some way to account for this, but the title, specifics and photo do not.

[papso22]

All sections are of equal importance and when there are contradictions in a listing a buyer is entitled to choose whichever version suits them.  That leaves the seller wide open to claims for item not as described.

[deba3602013]

You seem to imply that dishonest buyers will look for such discrepancies and use that against the seller.

In this particular case, three of the four descriptions matched each other.  So 75% has more weight than 25%.

[moldosgifts]

The title is just a title to advertise the item it should be accurate though and briefly tell you what it is.

For me the photos and description are the opportunity to describe it to its fullest, a any faults included item size colour's any special terms etc 

Photos is the opportunity to show the item off so every angle plus anything included in the main picture so all together they make up the description of that particular item as @papso22 said they leave themselves open if all those thing combined do not fully describe what your getting.

[papso22]

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@deba3602013 wrote:

You seem to imply that dishonest buyers will look for such discrepancies and use that against the seller.

In this particular case, three of the four descriptions matched each other.  So 75% has more weight than 25%.

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Not implying that at all.  It's just the way the money back guarantee works and gives buyers more opportunities to make a claim without having to invent something.

The 'maths' means nothing.

Surely the buyer wants the item they think is being sold, if it's not what they get, they return it for a refund, that doesn't make them dishonest.

[deba3602013]

I think you were implying that: "... when there are contradictions in a listing a buyer is entitled to choose whichever version suits them."  "... without having to invent something." 

You're very bitter.

The 'maths' must mean something.  If it came down to a refund (aside from the way you say eBay operates in the Buyer's favour and they can 'choose whichever version suits them',) what would be the best way to determine if the seller or buyer were correct?

[buffster1963]

All not as described cases are automated and if the buyer says there is something wrong then they will win the case. Unless every part of the listing is correct then the buyer will have a reason to open a case. Thats just the way it works. 

[papso22]

If I am very bitter, you are very naïve.

[4_bathrooms]

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@deba3602013 wrote:

The 'maths' must mean something. 

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They mean absolutely nothing at all. A buyer can open an "item not as described" case even if the item is exactly as described.

Anyway, if any part of the listing did not represent what the buyer received the item was not as described; it really is as simple as that.

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@deba3602013 wrote:

If it came down to a refund (aside from the way you say eBay operates in the Buyer's favour and they can 'choose whichever version suits them',) what would be the best way to determine if the seller or buyer were correct?

---

If the buyer opened an "item not as described" case the seller would have to choose to either refund without requiring return or they would need to provide a pre-paid return label if they wanted their item back before refunding. There is nothing to determine as eBay aren't going to act as an arbiter other than forcing a refund if the seller failed to refund voluntarily or issue a return label.  

[plpmr]

"what would be the best way to determine if the seller or buyer were correct?"

eBay never see the item, so there's no best way.

However, what do you suggest?

[deba3602013]

They mean absolutely nothing at all. A buyer can open an "item not as described" case even if the item is exactly as described.

Sure, but don't they have to describe the problem and then wait for the Seller to respond?  Surely ebay do not just refund, full stop?!  If so, that is *bleep*.

Anyway, if any part of the listing did not represent what the buyer received the item was not as described; it really is as simple as that.

That is simple.  The way for sellers to despise the buyers less is to make sure when they list their items, they double check their work and make sure everything is lined up.

If the buyer opened an "item not as described" case the seller would have to choose to either refund without requiring return or they would need to provide a pre-paid return label if they wanted their item back before refunding. There is nothing to determine as eBay aren't going to act as an arbiter other than forcing a refund if the seller failed to refund voluntarily or issue a return label.

I have used NAD at least once maybe twice and the seller was to respond with possibility of 'making a deal' one way or another, it was not a straight-forward refund/return label procedure as it is described now.  So the seller has no way to put a defence and argue their side?

I probably didn't describe as best as I could the situation I'm trying to get answers to because I have to leave out info that would ID the seller and I don't want to do that.  Perhaps someone would care to let me private message them and I can give more details.  It's not a life or death situation and it's no amount of money, I just want to know who is correct in this particular situation.  I think the seller is at fault and should know better especially after having been advised on at least one previous ocassion and because their website describes things as they should be.

I'm happy to have several private messages if anyone wants to be bothered.  🙂

[papso22]

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@plpmr wrote:

"what would be the best way to determine if the seller or buyer were correct?"

eBay never see the item, so there's no best way.

However, what do you suggest?

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Both buyer and seller travel to a mutually agreeable place, where an ebay mediator will meet them and determine whether the item was as described on the listing or not.  Tea and biscuits will be available, but at a cost.

Travel for buyer and seller is their responsibility, the cost of the services of the ebay representative are either covered by a much increased BPF for everyone, or, alternatively, are the responsibility of the 'loser'.   

Failure of one party to agree to mediation means that they automatically lose, if both parties fail to agree a 50% refund is made.  

I am sure there are other solutions.  😉

[crn303]

Please don’t expect any support from eBay.

[deba3602013]

I wonder if there's any vacancies for that position.   Of course it would depend on the quality of the biscuits.  Hmm...

[deba3602013]

Forget the private messaging.   This will just have to remain one of life's many unsolved mysteries.  Sigh.