Understanding postage costs

[woodlandwoodpecker]

Hi - I’ve just sold an item and it’s says buyer paid £2.94 postage but I pay £5.46? Not sold anything for a while -can anyone help me understand why I’m paying the additional postage ?

 

[roger_roger_over_and_nowt]

It may be because you are using Evri who charge a higher price dependant on where buyer is.You could possibly send by RM at lower price.

[steel_dragon87]

Sounds like the postage could be incorrectly set to the wrong weight when you listed the item?

[andha-21]

A few more transaction specifics would be helpful.

Item weight, parcel sizing, item value etc.

That way we may be able to see if it's another eBay error or possibly a mistake when listing.

[tommystrezures]

That price you have quoted is a "premium postcode" area that Evri charge for. Is the item by chance going to a postcode such as BT, GY JY, ZT, AB, etc? Evri charge extra for these areas of the UK. Royal Mail on the otherhand don't, and are then actually cheaper than Evri.

[woodlandwoodpecker]

Thanks - I added weight/size when listing and eBay selected the postage costs I guess?

[woodlandwoodpecker]

It’s going to Aberdeen so is a postcode you’ve mentioned but don’t understand why I’m picking up the additional postage costs. I didn’t select Evri - presume this was eBay or the buyer? Can I change to Royal Mail before a print postage label?

[andha-21]

If that's what you think has happened try and screenshot all the info you have and post it here, without personal information of course. If it's an error plenty of users will spot it. Then they can report it to the eBay mods so it gets fired along to the relevant department.

If you want to of course.

[andha-21]

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@woodlandwoodpecker wrote:

It’s going to Aberdeen so is a postcode you’ve mentioned but don’t understand why I’m picking up the additional postage costs. I didn’t select Evri - presume this was eBay or the buyer? Can I change to Royal Mail before a print postage label?

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With that info that's definitely an error. That's not supposed to happen.

[papso22]

I think you listed that with simple delivery, are you sure you have to buy a postage label?  The buyer should be paying ebay and then they give you the label free of charge.

[woodlandwoodpecker]

When I listed the item I selected ‘post only’ rather than ‘collection or post’ and it asked me item weight and size and presumed it worked out postage cost/method? I’ve not listed this way before, always being able to select Roysl Mail. As it happens we don’t have an Evri parcel shop where I live.

how best to resolve this? The listing is asking me to print postage label? 

[hettsville]

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@woodlandwoodpecker wrote:

It’s going to Aberdeen so is a postcode you’ve mentioned but don’t understand why I’m picking up the additional postage costs. I didn’t select Evri - presume this was eBay or the buyer? Can I change to Royal Mail before a print postage label?

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As stated earlier it's a remote area surcharge.

Evri/packlink charge £5.46 for a 1kg parcel to Highlands, islands & Northern Ireland.

Looking at your last item sold it states evri postage.

But you should be able to select Royal Mail 48 tracked if you are buying through eBay.

But you should tell the buyer as some can get annoyed by sellers not using the carrier stated in the listing.

[fotherbale]

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@hettsville wrote:

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As stated earlier it's a remote area surcharge.

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I think the issue is  that regardless of whether the buyer is in an area where Evri impose an extra surcharge, the extra amount should have been automatically added to the postage cost for the buyer to pay, not left for the seller to have to pay the surcharge out of the item price.

In the last few weeks, almost every aspect of the operation of ebay seems to have turned into an utter and complete shambles.  Bearing in mind it was never exactly smooth running and fault free before that, I don't hold out much hope of things getting sorted out and put right any time soon.

[forestfeline62]

If you go to the royal mail website it will give you all their prices for letters ,parcels to uk and overseas they give dimentions and weights too  . Perhaps when you list something you could put in the description what postal sevice you will be using so buyers know . Also check what delivery service is showing on your delivery options when you list an item  and click on the one you want to use ,sometimes ebay randomly pick a delivery service and it catches you out ,I am constantly having to double check my listings because I have come to realise how much ebay fiddle and alter things .

[andha-21]

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@fotherbale wrote:

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@hettsville wrote:

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As stated earlier it's a remote area surcharge.

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I think the issue is  that regardless of whether the buyer is in an area where Evri impose an extra surcharge, the extra amount should have been automatically added to the postage cost for the buyer to pay, not left for the seller to have to pay the surcharge out of the item price.

In the last few weeks, almost every aspect of the operation of ebay seems to have turned into an utter and complete shambles.  Bearing in mind it was never exactly smooth running and fault free before that, I don't hold out much hope of things getting sorted out and put right any time soon.

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Why I said it was an error before. Glad someone else saw it too.

[woodlandwoodpecker]

Thanks for your reply. It’s put me off selling to be honest - such a faff to sort things out!

[andha-21]

Just to get your money back you should report it. Simple Delivery is not advertised that way. Buyer pays, not seller.

[papso22]

It does sound like simple delivery, in which case you have to print the label but not pay for it.  So the extra has probably been paid but ebay, in the same way that you would have paid it if you hadn't used simple delivery. 

It's only when you confirm,

a) it was simple delivery and,

b) you have paid for the postage (or just the extra), 

That we know something isn't right and needs reporting to ebay customer services.