The item i sent was delivered but has not been marked as such

[sleepycollectibles8]

I sent the package but when at the post office i had to buy a new label in order to get it sent off due a mistake made by myself  as a results the items were delivered but not marked as such and is still saying dispatched with the buyers leaving feedback to no change can i still expect to be paid after some time or is there anything else i can do 

[tressygirl · Accepted solution]

Use a laptop/PC and try Chrome that works well with eBay.  Where you marked it as dispatched see if you can then manually edit the tracking number to the correct one, it should be possible when on the Seller Hub here:

https://www.ebay.co.uk/sh/ovw

If not possible,  contact eBay Customer Services for them to add the correct tracking which is now necessary as when it shows delivery your payout is released 2 days after that delivery date.  Otherwise,  there's a 14 day for the payout to be released.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@sleepycollectibles8