THE ONGOING eBAY SAGA !!

[crn303]

I do query the value of the Weekly Chat with the eBay Community Team.  Whilst only a few queries and questions that do get replied to are more often than not  being passed onto other departments such as Tech Team etc so therefore an answer is never forthcoming !!

The rollout on BPF and SD is apparently on going and even then details will be no clearer than mud.

[judydoodles]

There did seem a terse reliance on posting links in response to customer questions today.

[suelel1968]

Totally agree. The questions are often the same each week, often asking questions about ebays corporate plans which obviously can't be answered by employees in customer service. They rush answers and rarely add clarity to anything. Pointless.

I do wonder if anyone in Ebay uk actually buys or sells on ebay uk. Is there no one at ebay who realises how confusing they have made everything and how useless the help pages are? 

[vinylscot]

Today's weekly chat was a complete and utter waste of time.

A ten minute look at these boards would have let them know which questions were 100% bound to crop up.

Anyone worth their salt would have found out answers to these obvious questions before starting the chat.

It does lead you to believe that eBay itself doesn't know the answers, or are unwilling to comment, in case they need to change tack.

I'm sorry guys; I normally defend you, and say you're only doing your job, but that was an awful performance today.

[edwardian-dreams]

I think the community team just interpret the policies

acting as a kind of liaison 

if the policies are flawed or in constant flux what can they do 

be better to have say five people from the man knowledge based sections who know wats what instead of waiting to be asked and their message relayed back 

[vinylscot]

What they can do is anticipate the likely questions in advance, then find out definitive answers from those who DO know, before the meeting starts.

You know, like what would happen in the real world.

[wintersdawn1]

Just posting links in answer to questions or saying 'we'll pass that on to the **** team' is such a cop-out and was very prevalent in the chat today.

Generally a waste of everybody's time and then when an answer is given there is doubt over whether its even correct therefore causing even more confusion to an already confusing situation.

[edwardian-dreams]

Maybe that’s not in their job remit 

🤷🏼‍

or their used as shields by eBay uppers 

[messier44000]

If I was on the chat team, I would be fired after one day for giving honest and helpful replies 

without the use of links.

Won`t repeat everything. So ditto to all posts above 

[vinylscot]

It is obviously within the remit of their job, or they wouldn't be put up on the weekly chat.

I have no doubt they are very poorly informed by eBay, and it's possible the weekly chat is just a gesture, and they have no intention of actually clarifying anything.

Given the lack of knowledge of the individuals on chat today, and assuming they are on a 35-hour week, what on earth do they do for the other 34 hours, to remain so utterly clueless?

[drgwalker]

The weekly chat really isn't fit for purpose and exemplifies the whole eBay customer service experience <cough>.

I'd like to see an example of just one instance where a punters point has actually been rectified during the weekly chat session. It's the same Q&A, week after week, with new spanners thrown into the discussion. It's simply pointless and a complete waste of time. It really is a complete waste of bandwidth.

This new Simple Delivery is a debacle and is nothing more than an attempt to profiteer. Sellers are being charged up to 40% on the actual cost to use this service if they bought the postage direct or used their own courier. I have a Fed-Ex account that I can no longer use.

[snowylilliput-2]

I have a local shop who is a parcelshop for 4 different couriers , evri is not one off them . That is a 15 mile round journey for me . We can not even use Inpost lockers when you go shopping at your local supermarket. Has anybody thought about the couriers who are not part off simply delivery how much money they must be have lost . 

[wintersdawn1]

Apparently they intend to add more couriers to simple delivery in the future but I take it with a pinch of salt as could be more b/s.

[edwardian-dreams]

Depends

dont know how many private sellers there are on eBay versus business sellers (who aren’t restricted )

also I doubt inpost are affected

theyve got tonnes of business on vinted and I don’t think it was ever a massively popular carrier on here 

[edwardian-dreams]

I’m sure eBay make them work the full week for their salary and more

i agree it’s a gesture and as proven not a successful one a lot of the time 

[snowylilliput-2]

I was also told that as well a couple off weeks ago . I was also told by my local post office they have to take parcels even if it is not correct  or they would consider taking the contract away from Royal mail . My feels are they need to get it working correctly before they bring in any other couriers or it will be even begger mess than it is now . 

[snowylilliput-2]

Yet again you seem to fail to understand my last post . Inpost was good because you could drop a parcel off when you went shopping or 24 hours a day . I have to travel 15 mile round trip to my local Evri parcleshop which means I do not use them because it is not worth the petrol when the post office is only 10 minutes walk away  . As a buyer you probably do not realise when a seller will only RM prices are higher for the buyer than when they agree to use either . How can that be , 

[honeymonster007]

Wonder what the site will be like if they ditch RM!

[edwardian-dreams]

Not sure I understand

you used to use inpost on eBay? Inpost pricing on eBay wasn’t cheaper than royal mail

it was 3.42 when rm was 3.39

even if you disable evri now on the new system  Royal Mail prices are the same as they are to get direct 

at least for tracked 48…3.45

Sorry if I misunderstood, it’s late and I’m tired 

[suelel1968]

Harsh, but fair on this occasion.

They must think we are daft, if all we need is a link to the help page. The help page keeps changing! CS keep contradicting the help pages! The actual listing pages contradict everything by many accounts. By the time we are all on the same page the help page has changed again!

They could spend some of their time answering questions on the boards. I know they do sometimes.

Part of the problem is that if you raise a technical query on the technical thread, it rarely gets read or answered. Certainly not a timely response.

If you raise something on Seller Central it tends to go off topic so quickly or off the end of the page so quickly, they probably don't see it , or can't be bothered  reading all the usual nonsense. Which I wouldn't either!

As for this "it's a staggered rollout" rubbish.... it only became a staggered roll out when Ebay failed to deliver on time. Again.