Simple delivery is awful

[jezzagold]

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did they have to stop the seller from deciding how to post items? Put me right off bothering to use Ebay.

[claire_leonhart]

If you didn't turn off evri in your posting options settings, the buyer can choose which one to use, maybe he got multiple choices and select that instead.

[jonatjonatjonat]

I don’t believe the buyer has a choice of postage options (like Vinted) It’s just determined by eBay. 

[claire_leonhart]

If you see tracked delivery without name it is evri, if you see tracked 48 or such is royal mail. I can sometimes as buyer choose which one I want, but if the seller has evri turned on, it is always evri first. I had some people asked to put off evri while I was purchasing, and then I bought it again and it was RM.

[sml192]

'Standard Tracked Delivery' can be either Evri or Royal Mail.  The choice is made by eBay not the buyer.

'Express Tracked Delivery' will be Royal Mail.

[claire_leonhart]

If you have evri off, it goes to RM, I am saying. We tried and worked. Also I have evri off, and the only one I am having with simple dleivery is RM. I even have inpost on.

[dougbat20]

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@claire_leonhart wrote:

If you didn't turn off evri in your posting options settings, the buyer can choose which one to use, maybe he got multiple choices and select that instead.

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Here's the thing... the buyer doesn't choose the postage!!

On Vinted, the seller gives a list of options that they will accept. The buyer then picks from the list of options the seller has allowed. Perfect, everyone's happy.

On eBay, the seller chooses their "preferences" (note that eBay can override these at any given time, so if you deselect Evri, EBay can still give the seller an Evri label!!) and the buyer chooses either standard tracked delivery, or express tracked delivery. The buyer has no say apart from the speed of service (and that express costs more). The shipping method is determined entirely by eBay - and it seems like eBay has a strong preference to Evri. This doesn't work a lot of the time.

Even worse - on Vinted you can select/create a bundle from the seller's items and...it combines the shipping!! Simple Delivery doesn't do that! Doh!!

[dougbat20]

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@sml192 wrote:

'Standard Tracked Delivery' can be either Evri or Royal Mail.  The choice is made by eBay not the buyer.

'Express Tracked Delivery' will be Royal Mail.

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Express could also be Evri Next Day, instead of Royal Mail Tracked 24...

Standard is either Evri Standard or Royal Mail Tracked 48 (or whatever InPost offer).

[claire_leonhart]

Well, I had to contact the seller and we agreed royal mail, I have to do that now, here as well, otherwise i can't buy. Even Vinted can overwrite it if the courier does not serve that area, but I think they are rare cases.

[birsaybooks]

Buyers graze, buying as they go - though a few will use the 'basket'
which should combine shipping.

Customer Services advice when a buyer has ordered multiple items, paying
as they go, is to cancel all their orders - then get the buyer to
reorder and ask to pay in one go via the basket - apparently that will
work assuming the buyer can be bothered to come back.

I do wonder if the EBAY team responsible for this mess have no
experience of running a professional Online Market Place?

Anyway after many months of asking EBAY Customer Services to sort out an
online issue I have finally registered as a business seller - in effect
I have reverted to what a private seller used to see before EBAY treated
us differently. No Buyers Fees so the price I ask is the the price they
see, same with offers what I offer is now what they see. No Simple
Delivery with full access again to PACKLINK; so I can combine orders
suggest other items they wish to add to their order, allow buyers to opt
to collect when they find out where I am etc. Plus reverting to a simple
and comprehensible fee structure based on the same Sellers Fees that we
used to see as Private Sellers. Perhaps that is what this is all about?

[jonatjonatjonat]

Can’t say I’ve seen the ability to select the Stadard Delivery courier but I’m not entirely sure if that is what you are trying to say.

[claire_leonhart]

I did in the checkout, sometimes I had no choice others yes, it should depends if the seller turned off osmething, this is my knowledge so far. It is not like the Vinted system for sure.

[sml192]

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@dougbat20 wrote:

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@sml192 wrote:

'Standard Tracked Delivery' can be either Evri or Royal Mail.  The choice is made by eBay not the buyer.

'Express Tracked Delivery' will be Royal Mail.

---

Express could also be Evri Next Day, instead of Royal Mail Tracked 24...

Standard is either Evri Standard or Royal Mail Tracked 48 (or whatever InPost offer).

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Express delivery could be Evri Next Day but as far as I am aware eBay is currently exclusively using Royal Mail Tracked 24 for Express delivery, which makes given the reduced volumes involved.

Presumably, as Inpost is delivery to lockers it will be part of the Click & Collect option when it launches properly in January.

[president_slush]

Sheeesh!

What the hell is so simple about this mess?

[robertnew16]

The *bleep* who thought of it!

[lucy_farmer]

You have to keep in mind that it wasn't thought up to make life simpler for private sellers: it was introduced to be a new income stream. 

Ebay needs new income to make up for the loss of private sellers fees.

(It was named by the same sort of marketing team that attempt to get us to believe that banks are "by your  side" , or "there for you".  It's just advertising bovine excrement....)

[robs-prints-and-pics]

Agree this snuck up on me, I sold 4 items on New Year’s Day and simple delivery put in all automatically charging me for delivery before I’d had the chance to change settings. Also undersized the delivery thus not charging enough. Ball ache. 

[robs-prints-and-pics]

Keeping it simple is not the Evsy way it seems!! 

[cobwebcottage]

Simple Delivery is for private sellers selling their own unwanted items.

Business sellers who are trading do not use SD. You are trading on the wrong account which also means that your buyers are paying an unnecessary buyer protection fee.

[robs-prints-and-pics]

Same I sold a print for about £10, usually I send by post, but they charged me £2.59 postage.  Then ad fees etc, I ended up with barely any profit. 

[birsaybooks]

Got an order Dec 31st - customer said they were away and it needs to be
posted on the 8th Jan, but Stupid Delivery has no interest in customer
service so issued and charged for a postage label that expires on the
6th Jan

Just another example of why SD is losing EBAY customers