Simple delivery is awful

[jezzagold]

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did they have to stop the seller from deciding how to post items? Put me right off bothering to use Ebay.

[infohelps]

Try the thread "No longer selling due to Simple Delivery" by Rugbyguy1960    This thread has been going since 31st March 2025, has 9142 replies and 458 pages!  I think you might find it interesting.  

https://community.ebay.co.uk/t5/Seller-Central/NO-LONGER-SELLING-DUE-TO-SIMPLE-DELIVERY/td-p/7813888...

[punkwroc77]

I could be completely wrong but judging by your ID you sell Records from Scotland ?...Anyway the point I want to make is Simple Delivery forces the use of Evri. Evri whilst they will accept Records (Vinyl Records) for sending they exempt them from loss or damage compensation. In short sending Lp's or Singles with Evri via Ebay's simple Delivery is an "at your own risk" situation. 

Added to that the fact that only items valued at £20 or less should be sent with Evri makes it a mystery why Ebay would go into partnership with the worst courier company on the planet ?.

Why are Ebay therefore forcing the use of a courier company which takes no responsibility for the goods it accepts for transit ?.

[sml192]

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@punkwroc77 wrote:

I could be completely wrong but judging by your ID you sell Records from Scotland ?...Anyway the point I want to make is Simple Delivery forces the use of Evri. Evri whilst they will accept Records (Vinyl Records) for sending they exempt them from loss or damage compensation. In short sending Lp's or Singles with Evri via Ebay's simple Delivery is an "at your own risk" situation. 

Added to that the fact that only items valued at £20 or less should be sent with Evri makes it a mystery why Ebay would go into partnership with the worst courier company on the planet ?.

Why are Ebay therefore forcing the use of a courier company which takes no responsibility for the goods it accepts for transit ?.

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Under the terms for Simple Delivery compensation/protection against loss or damage in transit is provided by eBay not the carrier, so that part of Evri's terms is not relevant.  Items are covered for their full value provided they are eligible for Simple Delivery (Buy it now or auction start price of £750 or less and not a prohibited item). 

[books1ecb]

General reply to insurance.

I use Royal Mail Tracked 48 as it offers £150 insurance.  For higher
values up to £2500 I use Special Delivery, which is an excellent service
for its price. It is an easy claims system to use, as long as you have
credible evidence; and it is always sensible to photograph expensive
shipments.

SD does not allow access to Special Delivery, and it is unclear if a
claim can be made to Royal Mail for SD labels. I would not trust EBAY's
protection service as it is opaque, and it is unclear how to use it.

From what I have read EBAY's claims process seems to be an automated
one, unlike Royal Mail which is human based

[mechman61]

Hi, yes I used to think evri were the worst company possible but ebay and overtaken them, at least i get a reply in a reasonable time when something goes wrong with evri.
no i,m not in scotland. South wales selling plumbing and golf stuff.
this thread will go on until ebay listen and cancel SD then start providing acceptable customer service because they dont know the meaning of it.

[chutch1971]

Well said that man, SD is pretty much the worst thing I have seen a company introduce, but eBay don’t want to lose face by admitting they have monumentally screwed up…….but everyone including eBay know that’s the truth, and the truth ALWAYS comes out at some point

[*devils.advocate*]

I do have to laugh at the number of people/sellers who complain about SD when it's a problem of their own making.