Simple Delivery

[19051461]

emailed ebay my concerns regarding the Simple Delivery postage plan and that therefore I would not be selling on here for the foreseeable future. This was their response, names redacted.

Hello ,

I hope you are well!

Thank you for contacting eBay Customer Service. My name is  and I’m here to assist you today. I see you opened this account 22 years ago, thank you for your loyalty.  

Thank you for your email and for sharing your concerns about the upcoming changes to the Simple Delivery program. I genuinely appreciate your feedback, and I want to address your points directly.

I understand your frustration regarding the compulsory implementation of Simple Delivery for private sellers. I truly appreciate you sharing your feelings about the mandatory implementation of simple delivery for private sellers.

The decision to make Simple Delivery the only method available for most private sellers, starting 15th April, was driven by our goal to streamline shipping processes, improve efficiency, and provide enhanced protection for sellers and buyers alike. However, I acknowledge your viewpoint that this may not align with the needs of all sellers. Your feedback highlights the impact of this change on sellers like you, who may have found greater value in using traditional postage methods.

We are committed to listening to our community’s feedback and evaluating how our policies affect our sellers. I assure you that we take your concerns seriously and will pass your comments up the line for further consideration.

I sincerely hope you will continue to sell on eBay, as your contributions to our marketplace are valued. Should you have any further suggestions or questions, please feel free to reach out. Thank you for bringing your formal complaint to our attention, and for being a part of the eBay community.

We know your time is valuable and we appreciate you taking a moment to express your concern to us. I am glad to have received an opportunity to assist you today.

Thank you for contacting eBay Customer Service.

[stefs_seeds]

What emal did you use to reach them, thinking we should maybe flood them with protests.

[19051461]

customerhelp_uk@ebay.com

[sewbeck]

I got the same guff multiple times when I brought up the question why has the "Request Total" was removed.

An answer was copy & paste script BS, It hasn't been removed, when clearly by design it has.

Seems it's the same copy & Paste script BS with SD.

I understand your frustration regarding the compulsory implementation of Simple Delivery for private sellers. I truly appreciate you sharing your feelings about the mandatory implementation of simple delivery for private sellers.

Real Answer: I REALLY COULDN'T CARE LESS ABOUT YOUR FEELINGS.

The decision to make Simple Delivery the only method available for most private sellers, starting 15th April, was driven by our goal to streamline shipping processes, improve efficiency, and provide enhanced protection for sellers and buyers alike.

Real Answer: THIS IS THE MOST EFFCTIVE WAY TO GRIFT MORE MONEY FROM PRIVATE SELLERS, JUST LIKE BFP IS TO GRIFT BUYERS USING PRIVATE SELLERS. NO ADDED PROTECTION FOR THE EXTRA COST PROVIDED AS WERE GOING TO PUSH EVRI ON ALL SELLERS. SO GOOD LUCK GETTING YOUR ORDER, NOT OUR PROBLEM.

We are committed to listening to our community’s feedback and evaluating how our policies affect our sellers.

Real Answer: NO WERE NOT INTERESTED IN WHAT'S BEING SAID, WE'LL DO WHATEVER WE LIKE TO MAKE THE MOST MONEY OUT OF USERS.

I assure you that we take your concerns seriously and will pass your comments up the line for further consideration.

Real Answer: IGNORE AND DELETE.

I sincerely hope you will continue to sell on eBay, as your contributions to our marketplace are valued.

Real Answer: DON'T REALLY CARE IF YOU CONTINUE, WE ONLY VALUE RIPPING YOU OFF AS MUCH AS WE CAN.

We know your time is valuable and we appreciate you taking a moment to express your concern to us. I am glad to have received an opportunity to assist you today.

Real Answer: SORRY DID I MISS SOMETHING, HOW HAVE YOU ASSISTED OTHER THAN TO DEFLECT THE CONCERNS OF THE USER? ALL YOU'VE DONE IS COPY & PASTED THE SCRIPT IN FRONT OF YOU AND MADE UP SOME BS THAT YOU UNDERSTAND THE CONCERNS AND TAKE THEM SERIOUSLY, WHICH CLEARLY YOU DON'T. OTHERWISE THE BFP AND SD WOULD NOT BE MADE COMULSORY FOR PRIVATE SELLERS IF YOU READ ALL THE FEEDBACK THAT'S WRITTEN ON THESE FORUMS.