Simple Delivery problem

[anifkin]

I listed an item. In the past when I used eBay's delivery options I could enter size and weight etc. But this time there seemed to be no such step. eBay assured me all was well, and they had calculated everything needed from the listing.

It sold. Using the GSP. No problem. That's always been great.

Not this time. The options I have (Royal Mail parcel) tops out at 61cm. The parcel is 73cm, and 20kg.

Trying to use eBay support is useless.

What options do I have?

Thanks for reading.

[xyz307xyz]

Are you on mandatory simple delivery?

If so, does it fit Evri dimensions?

• For an EVRi parcel shop drop-off – no side exceeds 120cm in length, the volume is no more than 245cm. To calculate the volume, add together the two shortest sides and multiply it by two, and then add the length

[anifkin]

Thank you. I think so. The Simple Delivery thing blindsided me. I probably should have paid more attention. I just selected the 'postage is free for buyer' option, and the GSP. As I always have. In the past I would select the courier after the sale, and enter the package information at that point. But I don't seem to have any of those options any more. Just the option to print a postage label for Royal Mail, and a note that I don't need to worry if the package is over the specs quoted, as ebay will deal with it all for me when I drop it off. But I'm reluctant to drag a 20kg massive parcel to the Post Office to find that they won't accept it. I also don't see any collection options.

As I said, maybe I didn't pay enough attention. I wasn't aware of these changes, and haven't sold anything sizable for about a year.

[xyz307xyz]

I don't think PO will accept it. It's too big for the RM SD program.

https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575#se...

and

https://www.postoffice.co.uk/mail/guides/how-to-sell-on-ebay

If you can't cancel the label on ebay and get an Evri one on ebay (if the item fits Evri as I said above), then you can just arrange your own courier to the address printed on the label.

There has been some talk on these forums about whoever paid for the SD label (you in this case) may get a refund if not used in 30 days. I'm not sure if printing the label counts as using the label or not. Here it talks about filling in a form: https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575#se...

Let us know what happens, as we will all probably face it at some stage!

[department28]

Yes, if you don't use the label eBay provided, you should receive a refund - not sure how long this takes... 'within 30 days', I think...

Parcels over 61cm and/or weighing more than 20kg can't be sent via Simple Delivery, but it sounds like it 'approximated' the parcel size, and automatically issued a label that would be incorrect for your item.

[sml192]

As stated by @xyz307xyz, if the seller offers free postage (and the buyer opts for Standard delivery) then the refund needs to be requested manually:

https://www.ebay.co.uk/claims/simple-delivery/refund/seller

'To process your refund, we'll verify the following:

• The label was paid for by you (you offered free shipping to the buyer).
• The refund request is created within 14 days from the item's sale.
• The label wasn't used within 14 days of the item's sale.
• The package was delivered using a different tracking number.

If your request meets all these conditions, you'll receive a refund for the shipping cost. Please note, it may take up to 14 days for the refund to be processed.'