Simple Delivery -- Parcel lost but I've had to refund

[8781patl]

Greetings,

A weird one! Sent off a small parcel Royal Mail Tracked 48 via Simple Delivery. Tracking says it was delivered on the following day by Yorkshire Distribution Centre YDC Parcel Hub to an address well over 200 miles away! There is just a signature 'YPH' but no photo or GPS data. Buyer was rightly concerned so I spoke to
RM customer service who advised that it might just be stalled somewhere in the system and to wait a day or so.

Anyway, a couple of days later the buyer opened an INR case which closed this morning without a refund as eBay said that they have tracking info which shows delivery to the buyer's address. However, the buyer then appealed and now eBay has reversed the decision and deducted the amount (over £40) from my funds. The item is obviously lost and, as it was sent Simple Delivery, I don't understand why the refund wasn't covered by eBay. Any advice on what to do now would be much appreciated.

[lucy_farmer]

'I’m now in a big debate with EBay as they’ve taken the refund from my account for the buyer, Evri won’t deal with me as they say EBay is the sender. EBay say that simple delivery is only insured for the buyer, not the seller'

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Have you spoken to an actual human being at ebay?  If so, whereabouts in the world were they?

(if they were speaking from somewhere like the Philippines, they have been talking complete cobblers; they often do. And their english can sometimes be a bit ropy🙁)

You need to speak to CS in *Ireland*, much more common-sense, much better English and sometimes it looks like they have slighty more agency to actually do stuff.

You get the best chance of talking to Irish CS, by requesting a 'call back'  *if* you make the request 1st thing in the morning. About 8.00 am........... best of luck.

 (Simple Delivery is supposed to automatically refund the buyer for non-deliveries, whilst leaving the seller's money alone. Buyer *and* seller are protected. )