I would appreciate some help please concerning items damaged, or lost, in transit and how these are dealt with under the new Simple Delivery regime. A few weeks ago I was informed by a buyer that his purchase had unfortunately been damaged in transit and was beyond repair. Naturally he required a refund of his money which I dealt with immediately. Since then I have heard nothing further and I am wondering how to go about recovering the money paid for the item (but obviously not the postage costs). Under Simple Delivery does ebay deal with the delivery company, in this case Royal Mail, and then reimburse me, or do I have to pursue a compensation claim directly with them myself? Also is the position the same for items lost in transit by Royal Mail as I have another case with them which is rapidly heading in that direction.
Apologies if this question has been answered previously but I have not been able to find anything on this in recent postings on here.
Many thanks in anticipation.
