Send partial postage refund for a sold item

[nature192411]

I want to send my buyer a partial refund for postage.I'm  directed to seller help-orders-send refund from drop down menu.I can't see' send refund' ' option on my android .Where can I find it?

My buyer bought 3 separate items with 3 postage fees.I combined 3 items in one postage and want to refund the rest.

[tressygirl]

You'll need a laptop / PC and not the app or mobile browser,  and try Chrome to manage this.

If you are on My eBay Selling,  go right of the item sold and from More Actions select Refund this item.  Be careful to then add the correct amount of refund you wish to make,  or you will refund the whole amount.

If you are on the Seller Hub, click on the item in Orders >>  Posted and Awaiting your Feedback.   Then top left click on View Order details. Far right from More Actions Drop down menu,  you will see Refund this item. 

One tip,  before you send the partial refund,  mark the item as dispatched,  there is a quirk in eBay's programming if you send a partial refund first,  you then cannot mark as dispatched.

@nature192411 

[marco@ebay]

Hi nature192411, thanks for your post.

If after doing what @tressygirl suggested above doesn't work, please let me know the item number, and I'll be happy to look into it for you.

Thank you,

Marco

[tressygirl]

Hi marco@ebay  just checking with you has the refunding of a partial refund changed?  I only ask as you say my answer may not work?

The OP is using a phone and partial refunds have to be made on a PC / laptop or has that changed?  Good to know so to advise correctly.

Thank you.

[marco@ebay]

Hi tressygirl, thanks for your reply.

It hasn't changed, it is just in case the OP is running into a technical issue. So, if that doesn't work, they can let me know, so I can take a further look. 👍

Marco

[tressygirl]

Aah OK  thanks for the clarification. 🤗 marco@ebay 

Thankfully it's never had a technical issue for anyone before,  as long as they use a PC / laptop and not the app or mobile browser,  but suppose there's always a first time ? 🤔

[buffster1963]

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@tressygirl wrote:

Hi marco@ebay  just checking with you has the refunding of a partial refund changed?  I only ask as you say my answer may not work?

The OP is using a phone and partial refunds have to be made on a PC / laptop or has that changed?  Good to know so to advise correctly.

Thank you.

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I can do it on the iPhone app.