Selling and fees

[robert_snr]

Hi all,

Ive been a member on eBay for 22 years , I’ve never been so dismayed on how this is run..let me explain,

I sold a high valve item, poor customer paid nearly £50 in buyers fee, I purchased the correct postage label , item has been received and excellent feedback left for me, upon checking I saw that it had taken the postage from the total amount owing which is normal, eBay then sent an email saying £17.35 had been taken from my registered cad from my bank account, so now eBay has taken two postage prices , one from the buyers money, and one from my bank account !!, how’s this happen?, secondly, I bid on an item , I always bid last second , I put £15.25 in and lost the bid but upon looking my bid was on £14.79 not the 15.25 , so eBay are now taking buyers premium from the bid price as well , this is all so wrong .

it makes me feel to go elsewhere , Facebook sales do not incur charges or buyers premium !

any ideas fellow sellers /buyers 

[ile136yz]

eBay now offers Seller & Buyer Support 24/7 via phone or chat. They will be able to look at the fees you have been charged.

I had to do this a while ago, & it was found to be eBay's fault which they corrected.

[wintersdawn1]

Click below for a call back from ebay:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[department28]

Yes, this situation with the Buyers Protection Fee being added to the bid price, but subtracted in bid history, is very confusing.

If you had won the auction at £15.25, that is what you would have paid, but the bid history would say your winning bid was £14.79... it seems like eBay are needlessly complicating everything these days.

 Hope you can sort out the postage issue. Did you use 'Simple Delivery'?  

[robert_snr]

Ok on the bidding , so unnecessarily complicated
Regarding delivery, seems as though now eBay are taking postage directly out of our linked cards and then you have to wait two days after delivery to get not only your selling price but also postage is returned , I’m afraid I think this is the demise of eBay , I’ll be looking elsewhere very soon , such a shame 😔
Kindest Regards

Rob

[sebastian4ever]

FeeBay pay your money at 07-0730 2 days after delivery.  I send everything R Mail T24 now.

I am pretty scunnered (disgusted irritation) by it all.

[papso22]

You shouldn't be subject to payment delays or the buyer protection fee as you grow items to sell.  That is the same as making them.

Business seller policy

On this page

• What is the policy?
• Why does eBay have this policy?
• Helpful links

  Business sellers are required to follow all government regulations, including registering as a business on eBay, and providing contact information and a return policy.

  An eBay seller must register as a business if, for example, they sell items they have bought to resell, they make items in order to sell them, or if they buy items for their business.

[1956glyn]

Also maybe you should research whether you need a plant passport or not

https://planthealthportal.defra.gov.uk/trade/plant-passports/am-i-a-professional-operator/

[sebastian4ever]

As a private seller getting rid of unwanted items this does not apply.  But do not fret I will be away very soon.