Selling Using eBay Postage Courier System.

[siredancelot]

I recently sold two items on eBay, I opted to use the simple postage system. Unfortunately my printer failed me so I decided to go to my local post office instead, as on my listings I promised the prospective buyers a next day delivery. Now armed with the new tracking information, I went back to my listings to update the tracking for the buyers. I can not believe that I could not update the listing!!!! So, I contacted the individual buyers, and informed them of the situation, and they were very please etc.... My priority  was to the buyers, that they get what was promised. And now I have learnt that I can not get the funds into my account because of the old existing tracking information, which is part of eBay's postage automation system linked to releasing the funds. The old tracking info will not follow through. I've tried to contact eBay, but to no avail as I can not talk to a real person. The Items have been delivered to the buyers and positive feedback made.

[tressygirl]

You cannot opt to ' choose' to use Simple Delivery or not,  Simple Delivery is mandatory for Private sellers.

Some items are excluded, very lightweight, excess heavy items etc , but if you select to opt out of an item which is included for SD then,  recently eBay have removed the option to add new tracking, they wish you to use SD when the postage for this shows.

eBay recommend sending your buyer the new tracking details,  and you can enter the tracking should a case later,  be opened for item not received.

Your payout will now,  be held for a minimum of 14 days.

Read about Simple Delivery from the link below,  it does have many benefits e.g. eBay refund the buyer if an item is lost or damaged in the post.

https://www.ebay.co.uk/sellercentre/postage/simple-delivery?mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=43952...

@siredancelot 

[*vyolla*]

Just a heads up for future reference - you don't need a printer to get your label, there's also a QR code you can download and show the Post Office and they can print off the Simple Delivery label for you.

It'll then show as dispatched.

You may want to chase a refund for your unused labels: If you don't use the Simple Delivery label provided, you or your buyer will be refunded, depending on who paid for postage.

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form (link below) for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
• https://www.ebay.co.uk/claims/simple-delivery/refund/seller

  To process your refund, we'll verify the following:

  • The label was paid for by you (you offered free shipping to the buyer).
  • The refund request is created within 14 days from the item's sale.
  • The label wasn't used within 14 days of the item's sale.
  • The package was delivered using a different tracking number.

    If your request meets all these conditions, you'll receive a refund for the shipping cost.

[department28]

Unfortunately, if you don't use the Simple Delivery label for whatever reason, as you've found out, it can cause all sorts of problems with tracking, getting your payment, postage refunding etc.

Unfortunately, if you do use Simple Delivery, it can cause all sorts of problems because it is an inflexible system and makes no allowances for all the variations & difficulties that can occur during the postage process.