@tblu51 wrote:
Hi, sold 3 marvel legends combied orders, got to the seller in 48hrs and he claims the figure was broken... I took pictures before packing her and of her package there is zero chance of a breakage. So what can I do? He wants a full refund.
Yes, and he'll get it. ebay, like a court or payments provider, don't know if a seller's picture (I don't mean yours but some hypothetical seller's) is the same item, or taken before a mishap.
I don't doubt fraudulent claimd do happen sometimes, but ebay, who are in possession of the overal figures, take the line that their present returns policy, for the average seller, maximises the number of successful transactions. It only takes so many good transactions, to pay for a loss, and other kinds of businesses get shoplifters, unpaid plumbing bills at thye end of the month, and insect in the salad incidents.
(I was prevented from posting the name of a likely insect, even though I wasn't referring to a human one!)
Can you imagine how much more you could sell if everybody took it for granted that you would never encounter a crooked or incompetent seller on ebay? They trimit down fairly close with the MBG, but it doesn't take a huge mistake for a buyer to lose his rights, and many find a case to be irritating wrangling and delay.
Unfortunately not every seller is average. I hope you will forgive me for saying media figurines attract a less mature sort of over-18 than shelf brackets or boxes of woodscrews.
With a cheap item which really might have broken in transit, it makes sense to avoid return postage and a defect by agreeing the case without return. But your second-worst enemy is the seller who is sure that the buyer has a good item, but still won't fight out the case and pay return postag. He won't win, but would your figurine man have tried this if he knew ebay were aware of two or three disputed but won cases on his record?
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