Royal Mail Delivery Attempted Twice

[tski2000]

Hi

I recently sold a diamond necklace £360 and sent by Royal Mail Special Delivery, buyer have 100% positive feedback, but Royal Mail tried to deliver twice but no one at home and I tried to contact the buyer to let him know about this but no response, I have a gut feeling that’s a scam, what should I do, can buyer open a claim “item not received” to get my refund? Then go to Royal Mail delivery office to collect the parcel? 
Any advise please ? 

[tressygirl]

There could be any reason why they were not home, or couldn't answer the coor,   illness for example?

They can open a case for item not received, but if you have tracking to show Attempted delivery this counts as delivery in eBay's eyes, and entering those numbers into a case,  will close it in your favour,  no need to refund.

If you haven't done so already,  enter the tracking where you marked the item as dispatched.

Send the buyer another polite message advise them to go to Royal Mails' Track and Trace, enter the tracking and they will see RM's instruction how to proceed, either for a resend or for them to collect the item at their local sorting office.... not Post Office.  They'll need to take ID to collect.

@tski2000 

[tski2000]

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@tressygirl wrote:

There could be any reason why they were not home, or couldn't answer the coor,   illness for example?

They can open a case for item not received, but if you have tracking to show Attempted delivery this counts as delivery in eBay's eyes, and entering those numbers into a case,  will close it in your favour,  no need to refund.

If you haven't done so already,  enter the tracking where you marked the item as dispatched.

Send the buyer another polite message advise them to go to Royal Mails' Track and Trace, enter the tracking and they will see RM's instruction how to proceed, either for a resend or for them to collect the item at their local sorting office.... not Post Office.  They'll need to take ID to collect.

@tski2000 

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Thank you for your advice I will send another reminder to buyer again 

Many thanks 

[tressygirl]

You're very welcome.

@tski2000 

[tommystrezures]

The item will be held at the local sorting office for 18 days now. It is up to the buyer to collect. If not it will be ultimately returned to you, (I do hope you put return details on the parcel?) The red card the buyer received will have details as @tressygirl  says on either to go and collect or arrange a delivery.

[tski2000]

Yes it have my details on the label 

many thanks 

[myriad*seller]

Bear in mind the buyer can still file a chargeback with their card provider

If they can show the item was return to sender on the tracking they *may* get a full refund

[tski2000]

I just don’t get it what’s the point to purchase the item and not intend to receive the parcel, just wasting both time really !! 

[myriad*seller]

The buyer might have been taken into hospital, might be dead etc

Life happens 

Seems rather sad, as diamond jewellery is normally bought as a romantic gift 

I guess if you never hear from the buyer you will know something must have happened to them 

[myriad*seller]

The diamond love heart locket?

Surely that was a gift of love? Someone's Xmas present. 😞 

Will be sad if the giver died or something happened to them 

[tski2000]

Sure, thank you for all your advices, I already sent a reminder to buyer, let see what happens 

many thanks 

[rjwilmsi]

Something urgent/unfortunate may have happened to the buyer.

Or something more mundane like they have lost their phone and that's the only device they can access any eBay-related emails/messages/texts on. So they'll be offline for a few days until new phone set up. (Most people have no concept of making any backups or having a backup device).

Some buyers don't consider receiving a £500 item to be something to worry about, so won't be at home for delivery then will go and collect it after a week without a care in the world.

Some buyers are idiots.

Buyer may have changed their mind about the purchase and decided that ignoring the delivery is the best solution. (See previous about idiots)

I don't think there's any normal scam pattern that starts with the buyer missing two delivery attempts. They can't win an eBay Item Not Received case when tracking shows delivery attempted. They could open a chargeback for not delivered but their bank will ask why they haven't been to collect the item or rearrange delivery. If they wait too long the item will be automatically returned to you, so you'd need to refund anyway, there is no scam there, just time wasted.

All you can do is send a polite message via eBay to remind them of the tracking number and that they now need to book redelivery or collect the item. Then leave it at that. Assume that the buyer will wake up in the next few days and go to collect the item.

[lighting_signs_and_vintage]

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@myriad*seller wrote:

Will be sad if the giver died or something happened to them 

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Glass half empty person? 😀

[m25jet]

Well, if the buyer has died then at least the seller won't have to worry about an Item Not Received case being opened against him or her in relation to the transaction.  An easy one for the seller to get out of - just refund in full once the item has been returned by the courier, block the buyer just in case he or she isn't dead and then relist the item again (that's if the seller hasn't been put off of advertising the item for sale on eBay).

[myriad*seller]

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@lighting_signs_and_vintage wrote:

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@myriad*seller wrote:

Will be sad if the giver died or something happened to them 

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Glass half empty person? 😀

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No I had built up a whole little love story scenario in my head where a lovely man had bought his charming girlfriend a lovely heart locket with diamonds and how sad it was he died just before Xmas and that they were going to have a  lovely happy marriage in future and now it was all ruined.

Perhaps I should get out more 😄 

[dch2112011]

Or he was running a grow house, was raided and ended up in custody ! The locket was for his girlfriend - his wife  only found out when the 'something for you card' was returned from the evidence bag as not needed - wife has gone back to parents and hasn't yet found the password to get into his ebay account !

Who knows ?

[myriad*seller]

I then thought up an alternative story where perhaps he was a meanie and was only buying the item with dodgy money to cover up some crime and launder the money - so we are on a similar page here 

But I hadn't considered the possible affair option! 

Intriguing 

The truth will of course, be much more boring that our little tales of fiction