Royal Mail Compensation

[jordan10000_123]

Hi,

I've recently sold an item for £60. I've dispatched this Royal Mail tracked 48hrs which 'covers the sold value'.

The parcel was dispatched on the 12th and tracking hasn't updated since the 14th. I've contacted RM who basically said they can't see any tracking updates, and to claim on the 22nd.

The item was a 20yr old doll therefore I don't have an original recipt. 

Does anyone have any recent experience with making a claim as I've seen so much conflicting information as to whether RM payout for the sold value. 

Thanks in advance.

[parsley2003]

And stamps that nobody will able able to use any more in the future

[tressygirl]

I've received two compensation amounts from Royal Mail  for lost items,  both in cheque form,  for me to trot down to the bank and deposit  them into my bank account.  Saves them asking for bank or  as you suggested PayPal account details, which many people are loathe to give out online,  unless necessary.

@davrman 

@dfernand101 

[hugothecockapoo]

I use parcel to go...always pay out providing you cover the correct cost of the goods you are sending...Never let me down once in 23 years of selling online.

[parsley2003]

There's no bank in my town wouldn't work for me

[ile136yz]

My Bank is not in a nearby town, but at the local post office shop I can send the occasional cheque for free to my Bank.

[4_bathrooms]

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@ile136yz wrote:

My Bank is not in a nearby town, but at the local post office shop I can send the occasional cheque for free to my Bank.

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It may be worth pointing out that most mobile banking apps allow you to pay in cheques to your account. Most have daily limits but the thresholds are well above anything anyone is likely to receive from Royal Mail. 

[5216elisabeth]

As a private seller they gave me the full sale price on lost items sent with 2nd class providing I sent a photo of the proof of postage as well as the eBay screenshots.

[dfernand101]

Just out of interest regarding the Ebay screenshots you sent Royal Mail was it the 'Invoice / Packing slip' you sent them which you can print out if you click on 'Print Invoice' (shows both buyer and seller address , order ID and sales value, shipping cost etc) OR instead was it the ebay 'Order Details' which shows a photo of the sales item with title of the item, sales value, shipping cost and tracking status, Order ID and address of buyer only ?? or did you send both ?  

I know Royal Mail on their web page have the option to upload additional documents of proof etc but I haven't used it, I only sent them the a screenshot of the  'Ebay Invoice / Packing Slip' + photo of the the Royal Mail  Certificate of Posting + the receipt I got from the drop shop showing the tracking code / date /time of posting etc

any advice would be appreciated, thanks.

[5216elisabeth]

I'm pretty sure it was just the order details sheet I used to send as it showed all the information they wanted : buyer name and address, sale price, tracking etc.  I haven't done one for a while and fortunately I didn't need to do many.  

[parsley2003]

Hi i haven't claimed for years it's so complicated last time i looked they
wanted my bank account and all sorts, i 've taken the loss a few times as
small amounts. They will want proof of the buyer saying not recieved and
the refund given as well and possibly proof on your back statement, and all
you will get is some stamps which we won't be able to use any more soon.
Last time ui claimed several years ago i did it all online with screenshots
i think

[dfernand101]

I have an item which was bought around 2016 I'm guessing and I don't even know where I bought it, so no receipt just an Ebay invoice - I also had to refund the buyer eventually when all hope of finding it was lost.

Royal Mail 48 tracked 'lost the parcel' the intended recipient tried to get it  from his local Royal Mail sorting office and no-one could tell him where the 'tracked parcel' actually was.

You call up Royal Mail Services to find out where your tracked parcel is and they say 'I don't know it's probably been sent to the Belfast, Northern Ireland returns center for processing' - a very shabby service. Apparently there was a 'Delivery Attempted - Address Incaccessible' on the status of the delivery, only one attempt and then vanished into this air (my parcel).

I have the Ebay sales invoice which I uploaded and the receipt which proves I posted it. I even have photos of the labeled parcel box with the product outside it but there wasn't an option to upload that. I had to give the buyer a refund via ebay 😞

I think they have to give you a reply within 30 days, it's been 9 days already and I haven't received anything apart from a reference code from them for the claim.

[dfernand101]

Also the address was typically accessible as I Royal Mail delivered successfully to this address before. I reckon it was dodgy Christmas Royal Mail temp hires.

[crg_music]

You can pay in cheques using many banking apps, literally take a photo and It takes the info and clears in a couple of days.

Royal Mail will accept a screenshot of the order details page as proof of value.

As long as you have a drop off/collection scan they will pay out so dont just put items you need cover on in the postbox.

[eastlondonstuff]

Just an FYI, for banking cheques most bank allow you to simply take a photo of the cheque using the “deposit cheque” function in their app to bank it. Then you just set it aside until it clears, then you can destroy it.