Reasonable postage cost - Average Rating low despite using Simple Delivery

[cradchri]

I use Simple Delivery for 99% of my sales, free postage for the other 1% but my average rating shows 4.8 for "Reasonable postage cost" 

How can it be fair for me to be penalised for a postage rate I have no control over. Anyone suffer similarly and had any joy removing ratings?

I think it may be my EU based customers who are also paying extortionate import costs and unable to combine postage with SD. I know these ratings aren't the be all and end all but I pride myself on feedback and ratings being 5.0  

[snowylilliput-2]

Sellers do not have to use SD for parcels sent outside the UK.  You can still go to Royal Mail or other couriers companies to buy and then add the tracking details after posting which sellers can still charge what they like . I am not sure if Ebay add there protection fees to the final price or not as it only covers parcels within the UK.  

[genuinegameguru]

Simple Delivery in itself is frequently not very good value for money, particularly on small low value items. For example, say you sell a DVD or CD…. Simple Delivery will charge approx £2.72 for an item you could easily send as a Second Class Large Letter for £1.55. Hence, the Buyer who pays £2.72 doesn’t think it is good value and gives you a lower rating. 
Basically Simple Delivery is just a Con, and a way for eBay to make money out of postage, and shaft their customers. 🤷🏻‍♂️

[suelel1968]

Hi, I agree with you. I don't think buyers can leave negative feed back for SD, but I don't know if that applies to the Star ratings. Ebay won't admit that the delivery date shown to customers is wrong and heaven only knows how the AI will cope with new RM every other day rules.

I have waited a year to get back to a bunch of fives and i could never actually work out which items the "less than perfect" scores came from. What is the point of someone saying that it wasn't perfectly as described, but not even telling me what the item was so i could review it & possibly improve on it.

Still, Ebay would love to have 4.8 on Trustpilot!