Promotion Order - Charged Transaction Fee Twice

[bojangled]

Today a buyer purchased 4 items using my 'Buy 3 Get 1 Free' promotion.

The order came through as 2 seperate transactions, (2 items on each), therefore I was charged the transaction fee twice.
Okay it's pennies, but pennies make pounds. 

What am I missing here? As far as I was aware the promotion would only kick in if all items were paid for in one transaction. 

Like my pennies back please...

Jo

[missdollydaydream]

Did your buyer buy in two lots? If so that's why you were charged two lots of  gtransaction fees.

[bojangled]

Well this is what I don't understand, they shouldn't have received the Buy 3 get 1 free offer if it's two seperate orders.

Jo

[missdollydaydream]

Without seeing the wording of the offer, I can't really comment except to say "get one free" offers are often miss-understood. Perhaps speaking to an eBay rep is the way to go.  

[bojangled]

I think so 😔

Jo

[the-nutwood-collection]

This has frequently happened to me.  I have multi-buy up to four items.  I get one order for two items, then another order for two items - and they're all at the four item multi-buy price.  This means I pay 2 x 36p transaction charges and the buyer gets the max discount.

[b00kb0x]

Hi Jo

It may be that the items have different postage or return policies, if the products are under different policies they will count as different transactions when processed.