Promoted item fees. Not repaid after item returned

I sold an item for about £800 after it being promoted. The buyer returned it, just change of mind. The total Ebay fees had been about £200, half normal fees, half due to the promoted status.  Only £600 was returned to me. Ebay seems to have kept the promotion fee. Is that correct? If so, I'll think twice about promoting such an expensive item again. 

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Promoted item fees. Not repaid after item returned

The policy says the fees should be credited to you.

 

Fee credits | eBay

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