New payment rules using GSP and RM not marking as delivered.

[lucasmeister]

Hello,

I don't know if anybody else has this problem but more than half my items delivered with Global Shipping Programme don't actually update at Royal Mail's end. They never show as delivered. This never used to be a problem because I could see the second tracking number from Pitney Bowes to confirm it was actually processed by the hub.

Now I don't see to have access to the second tracking number and cannot get access to my funds until it shows as delivered to the hub, which it never will.

And ideas other than to just wait it out?

Thanks

[the-lucky-black-cats-emporium]

Thanks... have used this link...it says item delivered a week ago.

[the-lucky-black-cats-emporium]

Hello, I spoke to Ebay today they did not look up the Pitney Bowes sight even though I gave them the details whilst on the phone, they just keep going back to RM tracking on site so I do not think they want to listen.
They said I will be paid in tow days as the 14 days are up then anyway.

[jjambadger27]

Pathetic, isn't it? 

[noaksey3000]

Another +1 here for RM - for whatever reason - not scanning my recent Tracked 48 Parcel to the GSP Hub as 'delivered'.

But inputting the RM tracking number into the PB link listed on page 2 results in knowing that PB started to process the item this morning.  EBay still says 'dispatched'.

Obviously the main question is why aren't RM scanning some deliveries to the GSP centre...after all on Tracked 24/48, a delivery scan is what we're paying for is it not.  And as already mentioned, if PB are clearly processing the parcel - remember we can always still send things untracked to the GSP centre - then they have clearly received it so eBay should treat that scenario as 'delivered', probably the only exception to the silly, ill-thought-out payment-on-delivery rule eBay have now.

[4_bathrooms]

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@noaksey3000 wrote:

Obviously the main question is why aren't RM scanning some deliveries to the GSP centre

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My guess would be a delivering postie can't be bothered to scan everything sent to the GSP. Being a freight forwarder Pitney Bowes likely have a dedicated truckload or two of packages arriving each day from Royal Mail; some of the delivering posties/drivers are probably just unloading and leaving.

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@noaksey3000 wrote:

after all on Tracked 24/48, a delivery scan is what we're paying for is it not.  

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Apparently not. This is from Royal Mail's specific terms for non-account Tracked services:

"We will use reasonable endeavours to provide this tracking and status information, but
sometimes we may not be able to provide this information (and if we are unable to provide this
information then we will not owe you any liability as a result). We will not be responsible or
have any liability to you, for accuracy of any tracking or status information (and, to avoid doubt,
if the tracking or status information is incorrect in any way then we will not make any
compensation payment to you or anyone else (including the Intended Recipient)). We will only
be able to provide this service if the information which you provide to us upon Handover is
complete and accurate. We may withdraw this service at any time for any reason."
 

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@noaksey3000 wrote:

And as already mentioned, if PB are clearly processing the parcel - remember we can always still send things untracked to the GSP centre - then they have clearly received it so eBay should treat that scenario as 'delivered', probably the only exception to the silly, ill-thought-out payment-on-delivery rule eBay have now.

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The problem is eBay only look at the domestic tracking to Pitney Bowes for the purposes of Buyer Protection holds on funds. If the domestic tracking doesn't show an online delivery confirmation the "14 days from the order date" hold period applies. I agree it is stupid and unfair that eBay does this when PB's own tracking shows the item must have been received in order to have been forwarded but eBay only ever look at the domestic tracking to the GSP hub. It's a similar situation to the Money Back Guarantee policy where an online delivery confirmation to the GSP hub is the only evidence eBay will accept should the buyer open an INR case.   

[noaksey3000]

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@4_bathrooms wrote:

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My guess would be a delivering postie can't be bothered to scan everything sent to the GSP. Being a freight forwarder Pitney Bowes likely have a dedicated truckload or two of packages arriving each day from Royal Mail; some of the delivering posties/drivers are probably just unloading and leaving.

Apparently not. This is from Royal Mail's specific terms for non-account Tracked services:

[...]

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Damn!  Here I was thinking postie's ❤️ scanning Tracked items for some reason or another (and typically avoiding those 2D barcodes on LL's!).   I'm not surprised they have the clause you mentioned though: delivery aims being just aims (with the aim to provide a complete service having a higher-than-usual probability).

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The problem is eBay only look at the domestic tracking to Pitney Bowes for the purposes of Buyer Protection holds on funds. If the domestic tracking doesn't show an online delivery confirmation the "14 days from the order date" hold period applies. I agree it is stupid and unfair that eBay does this when PB's own tracking shows the item must have been received in order to have been forwarded but eBay only ever look at the domestic tracking to the GSP hub. It's a similar situation to the Money Back Guarantee policy where an online delivery confirmation to the GSP hub is the only evidence eBay will accept should the buyer open an INR case.   

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But yes, I fully agree.  I guess we all expect better from eBay, especially as eBay and PB have been working together on the whole "GSP" thing for a while now.  Additionally I am worried about the buyer: if they look at the eBay tracking it looks like no movement has gone on since the 18th Feb.

I have to be honest, the raft of recent changes eBay have made - along with all the subsequent problems (e.g., GSP items from the UK to the US costing over £100 postage at one point; the eBay app no longer working for early Android/iOS versions (this in itself is not a problem, however the fact there was 0 notice was the problem)) - have been making me laugh and cry at the same time.

[win-5549]

i sent an item 24 tracked, the buyer has left me feedback so she has obviously received her item, however the tracking is showing as its not been sent yet, so funds are being held, what can i do

[the-lucky-black-cats-emporium]

Hello, Contact Ebay either call back of online chat, explain you have FB, they should release the funds.

[jjambadger27]

I doubt they'll do that and will say that you need to wait 14 days from despatch to receive funds. 

[lucasmeister]

I didn’t get anywhere with customer service. They agree that they have the items yet refuse to release payment until it’s been delivered by the domestic courier, despite their terms and conditions. 

I think enough people need to raise a formal complaint before they do anything about it.

[jjambadger27]

I'd say the best thing is to email the CEO of eBay Jamie Iannone at jiannone@ebay.com like I have - at least it will be escalated. 

[the-lucky-black-cats-emporium]

I was told yesterday by customer service at Ebay they pay 14 days after dispatch whatever... which is just as well as the items that have been delivered are never going to be updated with tracking, I am no longer using global shipping, I still have five items which have not updated and one arrived over a week ago in the US.

This has only been an issue since the new rules started...before that I used to get updates for global shipping.... I have not had one since this new regime began.

[the-lucky-black-cats-emporium]

Okay thanks

[school52]

I am on a chat with an eBay representative now regarding this, I sent them the tracking link from Pitney Bowes that clearly shows my parcel is in the US after being sent from the hub on the 17th Feb, but the eBay representative is saying "The link which you have shared does not show that the item has been delivered to GSP hub." It clearly does, I don't even eBay knows what is going on!

[school52]

They have checked again and said funds will be released in 24 hours, but I think this is just a way to get me off of the chat. Will check tomorrow and see.

[valleyrc1]

Hi there,

I haven't scanned over the comments, yet, but the most recent thing I sold on GSP had the same thing happen. Not delivery confirmation from RM and no messages about being received and forwarded by the hub.

I was worried it had been lost, but the "not received" case never materialized.

Usually, even if RM tracking doesn't show delivery, you know it has been received because the second lot of tracking shows up and confirms it, but that didn't happen this time. I thought it was just me!

[4_bathrooms]

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@school52 wrote:

I am on a chat with an eBay representative now regarding this, I sent them the tracking link from Pitney Bowes that clearly shows my parcel is in the US after being sent from the hub on the 17th Feb, but the eBay representative is saying "The link which you have shared does not show that the item has been delivered to GSP hub." It clearly does, I don't even eBay knows what is going on!

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The rep is correct; Pitney Bowes' tracking only shows the item was shipped from the hub - it does not show the item was delivered to the hub. Obviously the item must have been received by the hub in order for them to forward it but for the purposes of the BPF and the MBG eBay only looks at the domestic tracking provided by the seller. Yes, it is unfair and stupid as PB's tracking proves the item was received by the hub but unless the domestic tracking that you provided shows an online delivery confirmation eBay's automaton will deem it to have been sent untracked.  

[noaksey3000]

It looks like a few other things are wrong with GSP at the moment:

• My listings are being affected by the 'Read item description or contact seller for postage options'  problem too;
• I cannot see any of PB's tracking info being fed into the eBay tracking (for one of my recent items that RM was nice enough to scan as delivered).  If we did send an item untracked and it did get to the GSP centre, then this just leaves us wondering what has happened to the item, before we even think about the 14-day-payment thing;
• I don't receive the typical '...dispatched from the Global Shipping Centre' email from eBay when PB finally ship the item.

Of course, no idea what - if any - info the buyer is receiving during all this!

[westboundsattic]

Adding to this.

The tracking showed no movement after reaching the Midlands MC, but today it was finally sent to the US via GSP. However, the funds are still on hold.

I spent 15 minutes on the phone with an eBay representative, and to be honest, I don’t think they fully understood my concern. They kept insisting that the funds would be released once the package was signed into GSP, despite me explaining that it’s already on its way to the US.

After speaking with someone else, they assured me that my money would be released within 72 hours. Given that other sellers here have reported 24- to 48-hour wait times, I’m not holding my breath just yet. 

[k.eleven]

Pretty much the same as me, sent an item out on a friday and it got processed at the global shipping center on a monday but royal mail still has not marked the item as delivered. The last time this happened, ebay sent the customer the wrong item and had to go through dispute to get the customer a refund due to this. Luckily I was able to keep the money due to this being an issue with eBay themselves not me. The only confident that they actually received the item is that i've checked the GSP tracking number on universal parcel tracking website and it shows that the weight of the parcel is 18g more than what was weighed in the post office when I posted it which I can only assume is a couple of international label they placed for it to be shipped to the US which is completely plausible.

While I think its a coincident, I think that any parcel that's being delivered to the hub on a monday will not be scanned as delivered because of the abundance of parcel coming in to the same address thats was backed up from the weekend. Other GSP item that was delivered to the hub any day except monday or weekend get scanned as delivered. Am I the only one thinking this?