Seller News: June 2026
Your June Seller News is here
Forum Posts
ebay customer services does not understand the uk simple delivery policy
About two weeks ago i sent an item by simple delivery and it was shown to be delivered about 3 days later. Shortly after the buyer opened a case stating that it had not been delivered to him but a house he did not recognise. He claimed to have seen t...
Not received, who issues refund?
A buyer has raised a claim for a refund for an item not received. It was sent through simple delivery, within UK, but it's 6days overdue and Evri tracking says they still have it. Should we (private seller) issue the refund? I thought the whole point...
Is ebay now removing all negative / neutral feedback for simple delivery items?
I left a load of feedback for things I'd bought yesterday, mainly positive but two negatives. One for an item that came damaged because of terrible packaging, another for something that didn't work. I also left a neutral for something that had water ...
Package refused at buyer's pick up point and returned back. How to deal with INR case?
Hi, Buyer selected morrrisons pick up point as delivery location but the package has been returned back to me saying 'refused by customer'. There is an INR case open. So am I now forced to refund buyer and lose the postage cost I paid? Seems rather u...
Resolved! "We have updated the weight and dimensions on your listings to improve shipping cost accuracy"
Hi, Private seller gradually going through and listing his late fathers CD collection. I have just now for the first time in a year gotten this in an email, with numerous listings shipping preferences changed without my consent, and no clear way to r...
Buyer moved
I sold an item contacted by buyer. They had moved not left forwarding address. Royal mail attempted delivery put ? mark on site. ebay still deducted amount from me. Does that mean buyers can put in any address then claim refund even if they get the i...
Resolved! Muddled Up Postage Labels.
I inadvertently sent an item my husband sold to someone who I had sold something to - printing off various labels and sticking the wrong label on items. How do I send a label to each of them so they can both post the items to each other?
Removal of suspect knife violation
I listed the following :Boxed Set of Silver Plate - Apostle Teaspoons - Cake Forks - Sugar TongsI have been informed that because of this listing which is dangerous I got this removedThis listing was removed for violating our Knives policy.I know the...
New Platform, Same Amazing Community!
Deck chairs.....Titanic
Suspiciously not getting ANY views of Items since ebay has started asking to (pay to promote)
Is anyone suspiciously not getting ANY views of some of their items since ebay has started asking to (pay to promote)? Im hearing people saying that ebay are shadow banning & secretly penalising private sellers who haven't (paid to promote any of the...
Annoying Nagging E-Bay messages that won't go away don't endear you to long term clients.
E-Bay. On my current listings page constantly putting up a banner telling my that "...My prices are xxx% above similar items listed...." that when I dismiss just reappears next time I refresh the page so cannot actually be dismissed is not the way to...
Support from eBay seems to be AI?
I usually had very little problems selling a few personal designer items on eBay via the global shipping, however within 1 day I seem to have 2 issues selling.First one is a Prada dress a buyer in the Netherlands bought (feedback of 1 over years of b...
20 pages of listings 40 different Seller ID's but they are all the same company !!
How can this be allowed ?.I have just spent over an hour scrolling through listing and despite the different ID's (around 40) when I look at the details they are the same company , same location, same "other 48 Hours Courier which turns out to be the...
Fake website selling ebay items!
There is a fake website selling items they have copied from legitimate selling platforms (Vinterior, Chairish, 1stDibs and of course Ebay) for only 25% of their retail price. Checking this morning they have copied a number of my listings and many fro...
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