Neutral feedback

[jupee123]

Buyer bought a book 18th April book was not available, buyer was refunded immediately. Then waits till the 27th May to say hadn't received it. Buyer has admitted she received refund. eBay refuses to remove feedback because there was no tracking on parcel but of course it was never posted. I don't know where their customer service is based, but they don't seem to understand what's said. 

[*vyolla*]

Looking at the feedback comment it looks to me like your buyer wasn't trying to claim that they weren't refunded but still should have got it, they're just saying 'Unfortunately didn’t arrive' meaning that they didn't get it due to cancellation. 

Luckily it's a neutral so doesn't affect your feedback score. 

[jupee123]

It doesn't affect the feedback score, but the point is the book was unavailable on the 18th April and full refund issued with apology. Buyer admitted she was refunded and thanked me. So why wait until the 27th May to say unfortunately didn't arrive. Makes no sense.

[cobwebcottage]

Are you saying that you listed an item, it was bought and then you cancelled it as it was out of stock?

If so, then the feedback is justified and you would also receive a defect on your account.