Negative feedback saying item to expensive after buying

[carys1101]

Any one else had a problem with buyer leaving negative feedback saying item to expensive even though they still buy it, Ebay refuse to remove feedback.

They werent forced to buy it.

[snowylilliput-2]

What did they buy ? 

[carys1101]

A Bulb holder for a Fiat car, Atermarket part at £14.50.

[roger_roger_over_and_nowt]

Why is it a "private" listing ?.

[1902elder]

OP is registered as business seller.

[roger_roger_over_and_nowt]

Read again ?

[eastern-lights]

To answer the OP's question, I've not experienced that problem myself but on the face of it IMHO the feedback should be removed. Acceptable reasons are listed here:  https://www.ebay.co.uk/help/policies/feedback-policies/feedback-policy?id=4208

and include, "The buyer is raising an issue that was correctly disclosed in the listing" - Well, the price was disclosed in the listing!

Might be worth speaking to Ireland to challenge the refusal to remove?

[carys1101]

Thanks for your feedback in regards to my question.

Have tried contacting ebay but cannot talk to a human on the telephone & explain. All automated.

Should be a dedicated telephone line for Ebay  top rated sellers. To be able to speak with a agent.

Cannot find a telephone number anywhere.

Any help would be appreciated.

[xyz307xyz]

I don't know but what has it got to do with his/her question?

[eastern-lights]

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@carys1101 wrote:

Thanks for your feedback in regards to my question.

Have tried contacting ebay but cannot talk to a human on the telephone & explain. All automated.

Should be a dedicated telephone line for Ebay  top rated sellers. To be able to speak with a agent.

Cannot find a telephone number anywhere.

Any help would be appreciated.

---

When you are on the automated chat, try typing "speak to an agent" in reply to everything. 

As far as I know there is no telephone number you can dial but you should be able to ask them to phone you. (Unless that facility has been withdrawn?)

[xyz307xyz]

You can request a telephone call back as explained here.

https://community.ebay.co.uk/t5/Seller-Central/Irish-call-handlers/td-p/7703191