I’ve just been reading today’s Community Chat. It was a very dispiriting read, with very unsatisfactory answers. For example, one seller asked the following:
Now that Simple Delivery has kicked in for me with no more custom postage option, are vinyl records still on the excluded list re being covered for loss & damage en route to the buyer?
This was the answer given (bold type by ebay):
If the item is sent with Simple Delivery postage then eBay offers protection. Please see the below
Items are protected against loss or damage from the moment they are scanned into the courier’s delivery network until they are marked as delivered by the courier. There’s also no need to call the courier or customer support. In the event that a buyer raises a claim for an issue that occurs during transit, you won’t be held responsible.
Have I missed something, or does that answer totally ignore the actual question?
Gotta commend vinylscot though for his persistence over reporting business sellers passing themselves off as private sellers. The ebay team came up with a “justification” for not taking action against them, and I thought vinylscot’s reaction was priceless (and very brave!): “Marco, that's utter nonsense, and you know it is.” Just say it like it is, vs - and are you still here? 😄
