eBay

wolfcycles · ‎12-04-2025

Hello

We have recently had a barrage of late delivery defects taking us up to 4%, resulting in us being due to loose our top rated status this month.

We have recently switched to Royal Mail as our default courier, but it appears they are regularly not scanning items until the day of delivery rather than the day they receive our parcel. Consequently, the late delivery defects we were previously getting struck through as we had dispatched the item on time, are now counting defects as eBay consider we have not dispatched the item until this first scan date, so we don't get our "on time dispatch waiver".

The 4% late delivery rate we now have reflects the percentage of parcel RM are delivering late (we very rarely have a genuine late dispatch).

Has anyone else found anything similar? I'm trying to explain the issue to eBay customer support but don't feel they really understand it. We can't easily just not upload tracking as we ship through 3rd party provider Veeqo and it is auto synced.

Thank you

suelel1968 · ‎03-10-2025

Hi @amannltd yes, this happens alot and the normal automated system for removal of such defects usualky results in immediate decline. Yesterday, however it seemed to have changed and i haven't heard anything yet.

If that doesn't work you need to call in the morning and speak to Dublin CS and they are aware and will remove them for you.

stuart2538 · ‎06-10-2025

In addition, on the Seller Dashboard there is the following statement:

If you dispatch on time and upload a validated tracking number, or your buyers tell us their items were posted on time when they leave Feedback, you've got nothing to worry about.

Based on my experience and that of the other sellers in this thread, this statement isn't true.

gjalp · ‎06-10-2025

I always dispatch on time (apart from an ‘escaped Canadian’ order which I currently can’t send due to their postal strike and Im getting an uptick of late delivery marks whereby it states ‘buyer states late delivery, courier confirms late delivery’. The courier confirmation is head scratching as for low value orders I use postage stamps so how they can confirm this beyond me. For these items, I believe its down to the alternate day delivery for 2nd class letters that has kicked in. Ebay really needs to amend EDD for these items.

On another account it has picked up a neg and neutral for this. One item the buyer left a neg on the last day of the EDD and Im pretty certain it arrived just after as some other items from the same drop arrived after (I have regular buyers who let me know this) and the neutral was because it appears it went missing which is rare (I refunded this as soon as the INR case was opened in the hopes to avoid another neg plus the message narked me as I was told to ensure the item was delivered and I have no control over this so I sensed ‘trouble’).

silicon-press · ‎06-10-2025

The problem is that the validated tracking number is only useful if Royal Mail actually scan it on receipt / it entering their network. If they don't then uploading a valid tracking number actually counts against sellers as there isn't an automated way to get defects removed, online chat refuse even when presented with proof and ringing early in a morning is also pot luck on getting Dublin.

vintolega · ‎04-12-2025

i have recently experienced this when i self scanned with the app at post box it instantly gave a proof of postage in app but ebay system as mentioned above didn't pick the item dispatched untill the parcel was scanned in the hub. this is the defect with ebay they need to fix. RM has helped us sellers to post through post boxes and the proof is validated in app automatically when ever the parcel is scanned at any instant along the way, but ebay totally ignored the self scanned item received step ,why is that?