Just when I thought I had seen it all - buyer asking for a refund without returning

Been selling on ebay on and off for 20 years.  I thought nothing would surprise me, til I got the attached conversation!  Honestly!  Some people!  

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Just when I thought I had seen it all - buyer asking for a refund without returning

Hmmm, doesn't seem to load the pic, but - 

 

 
Buyer - Item arrived missing parts and damaged refund
Me - Hi, I'm sorry to read this. Could you send pictures please?
Buyer - I’ve discarded it now as it was ripped
Me - I'm sorry, without the pictures or the item being returned to me, I cannot help you.
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Just when I thought I had seen it all - buyer asking for a refund without returning

I can see the pic.

 

God loves a trier, I don't!

 

You've dealt with them correctly, I can't see where they can go with this now.

 

 

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Just when I thought I had seen it all - buyer asking for a refund without returning

Just the first message astounded me - so rude!

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Just when I thought I had seen it all - buyer asking for a refund without returning

The old I’ve thrown It away - more likely they’ve kept it and want a refund. 

“What we’ve got here is failure to communicate.”
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