How to stop ebay giving away my personal information with Simple Delivery

[green_apple_55]

The Royal Mail online postage site allows sellers to choose not to display their home address on the delivery label when sending out items to buyers. Now that we have to use Simple Delivery, the Simple Delivery Royal Mail labels appear to show seller addresses as standard. Does anyone know how to turn this off like you can when purchasing postage directly from Royal Mail online? I don't feel it's right for ebay to be publishing this information on labels, and it seems very unnecessary now that ebay are responsible for items once they have entered the Royal Mail system.

[department28]

Good point. I don't think anyone else has mentioned this yet. I'd be surprised if there was an option to change anything on a Simple Delivery label - but hopefully someone will know if it is possible to do this, or not...

[wintersdawn1]

Would this possibly contravene any privacy legislation?

[sml192]

It is pretty common practice to include a return address in case the item can't be delivered for some reason but try editing the 'Return address' in your account settings to see if that works:

https://accountsettings.ebay.co.uk/uas/addresses

[green_apple_55]

There is probably a T+C somewhere that seller's agree to that allow them to do this, not sure though as it's been tricky to find much information about this in any of the Simple Delivery help pages or FAQs. It's not about sharing the information with Royal Mail, which is something they could obviously do electronically if necessary, it's about publishing it on the label. The option to not display the seller's address on the label is something ebay could add quite easily if it's not already possible given that Royal Mail offer that exact option via their website, and would certainly eliminate one of the concerns about Simple Delivery.

[akemp1]

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@sml192 wrote:

It is pretty common practice to include a return address in case the item can't be delivered for some reason

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Green_apple_55 makes a good point - if ebay have collected/validated the buyers address and are forcing them to use their stupid delivery service then why can't the return address be an ebay location as frankly delivery is no longer the seller's problem once they've posted it.

[green_apple_55]

Thank you. I think a return address is still required by ebay though so that they can give a buyer a return label in the event of a successful SNAD claim by a buyer, so I wouldn't want to edit that.