Higher postage costs

[mardye_933]

Hi hope you can help on my mums behalf she has just sold an item a cheese dish she put £3.75 postage but the buyer has picked the £4.85 postage . This is the second time now is she doing something wrong does she need to change the postage settings 

And also when it says buy postage label does she need to or can she take it to the post office and buy postage there 

Thankyou 

[moldosgifts]

No if SD buyer pays ebay you see no money at all they just send a label with some instructions what to do with that label,

If you've ever used vinted virtually the same.

[moldosgifts]

Ill also add in her "postage preferences" she will see SD there with an option to rule out evri i would suggest she does that as evri have stated they will loose 20 million parcel in the coming year.

[moldosgifts]

eBay Customer Service ask here they will be able to tell here what she opted into

[mardye_933]

Thanks for that but for the cheese dish sale and the tablet I am losing money on postage through no fault of my own. 

[moldosgifts]

Do it from your mums account 

[moldosgifts]

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@mardye_933 wrote:

Thanks for that but for the cheese dish sale and the tablet I am losing money on postage through no fault of my own. 

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firstly what postage method did she pick on the listing?

Evri, royal mail or other

Most carriers charge more for outlying areas royal amil its the same price no matter where.

If the sale is made with SD it doesn't matter what she puts the buyer chooses there own service and then they pay eBay and eBay send you a label, so as a seller there is no postage to consider it all done already, so she lists for e.g. £20 she gets £20 and beyond that its all eBay so as long as you get what you want there should be no out of pocket expenses. 

[mardye_933]

Says buyer paid 

£4.11 buyer protection £0.89 postage £3.75

total £8.75

Then buyer protection back off £0.89 and then postage label £4.85 

Leaving us with £3.01 

[mardye_933]

She went for Royal Mail at £3.75

[lucy_farmer]

When you get an answer about this please come back here and let everybody know what happened.

Because, as far as I understand it ; If the buyer can *choose* the postage they want, the buyer is *paying* for that postage...... no way should a buyer be able to choose to make *you* pay more to post something than you have the postage listed at...? surely??

[mardye_933]

I will be ringing them this afternoon and I will let you know the outcome 

[stebby0129]

Hi 

I am having the same problem with higher postage costs and am interested to know the outcome of this please. How can this be avoided?