Help required with Shipping Details

[kgb-2003]

Hi, I have recently started selling items after a long period away and I'm struggling with the shipping - I currently do not have a Simple Delivery option to select. I cannot find anything on the support pages and the "Help" bot is next to useless.

I have attached a screenshot of what I see when I am trying to create a new listing. I did set up a collection-only policy for my previous (very large) item, but I now have a smaller item and want to use the Simple Delivery option.

Please can anyone help me?

Many thanks.

[moonlight-rhapsody]

Do you get postage options if you click the 3 dots to the right of the screenshot?

(sorry if that's too obvious and you've already done that)

[kgb-2003]

Thanks - yes tried that and all I see is the attached - edit or create a policy.

[kgb-2003]

I've also tried creating a policy by adding couriers, but the only option i get is to set a flat fee for delivery. I don't want to do that, I just want Simple Delivery option back.

[moonlight-rhapsody]

Could your item be on ebay's Excluded list for SD?  Although I gather the list is a bit glitchy/inconsistent  anyway.

Failing everything else, try contacting Customer Service first thing in the morning when you are more likely to get somebody sensible in Dublin.

Request at callback at https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[3942rick2005]

There may be a glitch today, my test listing is having problems when I try to set up a policy today. Clicking on create policy or anything on the weird 3 dots is having no effect - it was OK a couple of days ago.