Having to opt out of Simple Delivery on EVERY LISTING

[zax93]

OK so listing some items tonight

good news first - even though Simple Delivery is now being pushed I can opt out to custom settings and select my standard shipping rates

bad news - I have to opt out of Simple Delivery every time I list even though I am listing similar items. Really? 

This is from ebay itself:  You can opt out of Simple Delivery when you're creating your listing by selecting Custom Postage from the delivery options. If you'd prefer not to use Simple Delivery at all in the future, you'll need to opt out each time this programme is recommended when you're creating listings.

I mean what does that last sentence mean anyway?

[dantwocats]

will see Iam not in big business but would you sort this all out before you impose it on the world but has Ebay ever been any different , customer services told me they have had a lot of positives for simple delivery ,you do wonder ? 

[dantwocats]

ha ha customer services also said i could talk to Royal Mail about small parcels on EBAY ? i can but shouldn't Ebay be doing this ?  

[hummingspider]

This is going to be a nightmare! 

If eBay purchase the label from the Royal Mail or Evri, then the contract for delivery is between them and the carrier. 

I always obtain proof of posting, even for letters, as I have a local Post Office.

When a customer complains of non-delivery, I seek compensation from the carrier, after the appropriate duration stated by the carrier and at that point refund the buyer.

With the contract being between eBay and the carrier, they will have to seek compensation for the postage and item, as the carrier will not deal with a third party. This is what I do and have never been unsuccessful. I hope eBay are as good at this!

[downsizingxs]

I replied to this post a while back agreeing how annoying and time consuming it was.

I now wish we could carry on doing it as being forced into the UnSimple fiasco has been the last straw.

I am absolutely at the end of my tether with eBay. I have swallowed every 'improvement' they have thrown at us................. so far.

I don't want to have to quit altogether YET, but I will be taking down virtually all my listings before the 15th and will wait and see whether they either reverse course or smooth out the problems I'm reading about here i.e. the forcing of the wrong sized parcel on sellers. Apparently eBay have negotiated with Royal Mail to accept these but the Post Office has not and would be penalised for accepting say a Large Letter label on a Small Parcel.

I have never till now even looked at other selling platforms but will be checking them out while my listings are down. I'm looking for one that does not dictate to me how I sell and send my own items.

[millymolly399]

I can’t believe they’ve gone live with so many glitches. The advisor I spoke to said he’s had a lot of complaints and was passing it all on to the developers as feedback. He was apologetic for all the things that arent right, but seemed to think it was ok to charge the 15kg rate in the meantime, for a parcel weighing just over 2kg, as it will all right itself in the end. Similarly the higher prices for Royal Mail etc. that they ‘are working on correcting’. This is costing buyers, who pockets the difference? We can’t add a few pence to the price of a parcel to help towards packaging, but they can charge over the odds because they’ve rolled out a new system when it’s not ready. 

[dantwocats]

ow you a right ,how will this work ? so no more claims for us to do for any lost post ?

[hummingspider]

I'm certain eBay have have it all sorted 😄

[dawns9326]

I am glad you have confidence, sorry I haven't,
I don't trust them a bit

[oldmoorewood]

It has taken me twice as long to post three quarters of my planned posting tonight. I am not doing the other quarter, it is too exhausting. I am send out small photos and the like, often under 100 gm. Therefore I charge for the basic 2nd stamp in those instances. Now I have the pleasure of clicking six times extra just to call up Royal Mail as an option - EACH TIME I POST, EBay! This is stupid.

Further, my handling preference defaults on every posting to 2 days, when I have consistently had it at 4 days for personal reasons. As a 'Preference' I should be able to change it and it stay that way. No, it always defaults to 2, so that means more wasted time every posting.

I am looking elsewhere.

[hummingspider]

I will have 322 vintage adverts to relist, if this is the case and they convert them! Little chance of me doing it individually, so if I cannot edit in bulk, I'm out and I hope others in similar situations do likewise.

22 years of suffering stupid changes is too long!

[cometogether2]

Hang on *bleep*. Even though I am listing with advance options the buyer is still able to 'choose' their delivery and they are choosing a cheaper non signed for delivery that I didn't offer as an option. 

[crawfordskmra]

Yes you can , but you have to list in a completely different category that is heavy ie. Kids bikes that gives you custom postage options which you set the price.

I sent a kids wheely Bug and discovered this option, just means stuff is in wrong category but make sure your Item  title is accurate.

[crawfordskmra]

Happened to me today at post office 750g label generated from QR code was for large letter not a parcel

[twantwan53]

Thanks to everyone who replied re my message 303.

As it currently stands (based on the comment's received) I don't think I'll be able to list after 'Simple' delivery comes in. This is such a shame as I have lots of items that I would still love to sell.

Ebay really need to be 'carefull' about this. It makes money when buyers buy items from sellers but if sellers, like me, cannot (or will not) use ebay's platform to advertise their items because of this 'postage' issue then their items won't be there to attract the buyers and if buyers can't buy ( because an item is not there) ebay won't make any money.

I am 'small beer' but I estimate i have sold, over my time, a considerable amount of items all of which provided ebay with money as regards their fees charged. How many sellers are like me in that 'Simple' postage may well be the end of them selling on ebay? That might be a considerable prospective amount of income that ebay stands to lose!

twantwan53

[dantwocats]

e news up date just shameful for the General Manager to put out a letter and disregard all the problems simple delivery is coursing  ,just not listening, my other post on this was removed

[9-of-chalices]

It doesn't allow me to custom set postage now.  Its simple delivery only!   I like to choose my own methods and own payment methods for postage.  I also want it to be with buyer quicker because of the payment holds.  It take ages for mail to be delivered using Simple delivery.  Another way of eBay holding on to money longer!  Not impressed with all the changes.  Looking for new methods of selling, and thinking seriously of exiting eBay for good. 

[millymolly399]

So, when looking at your my summary page, or on the item itself, where does it tell you what postage has been selected? I can see a price and a method, but no weight or dimensions. How can we check these will have migrated over correctly? Bearing in mind the label gets generated and there will be no opportunity to review or amend it? 

[andha-21]

@millymolly399 

Simple answer, you can't.

The entire system is reliant on the post office/relevant couriers accepting the wrong labels.

Not doing things correctly.

[millymolly399]

When I was on chat they specified that would apply to parcels over 2KG. They said parcels under 2KG had to be the correct size and weight.  Evri and RM have different size restrictions so it’s not going to work. 
Once it migrates I’m not sure how we can check the label will be suitable. It doesn’t appear on the listing or in the summary. Who has time to click edit on every listing to see?  I can see sellers skimping on packaging trying to make the parcels fit in with weight and size restrictions of the pre paid label instead of buying a label for the parcel.

[dantwocats]

simple delivery still shows £2.74 for letters and £4.27 for 2kg  parcel (medium size ) and still no small parcel prices ?