Something that really frustrates me with multiple item INR cases is when the entire order doesn’t arrive and the buyer reports it as such, is why do I then get a case opened for every single item? Im talking about when its one order number as all items have been combined onto one invoice, paid for at the same time as one and then sent together in one package with one packing slip. Surely if the order hasn’t arrived, then the buyer should be able to report that the order didn’t arrive rather than having to go through every single item.
The way its done now floods my inbox and then I have to respond to every single one which is incredibly time consuming. Am I missing a tickbox anywhere? One time I just tried to refund the order and couldn’t because there was a case open (or something similar) and I was redirected to the case. Im sure I used to be able to deal with the whole lot in a couple of clicks instead of sitting there doing a rinse and repeat of Respond-refund-confirm (or whatever it is)-back to case-respond etc Considering I can max out the number of items on an invoice on a sale, if one of these ever became an INR, Id spend a good chunk of time dealing with this which is not ideal when this is my full time job. Its a waste of the time resource that I could use better elsewhere.
