This is my second experience in the last three months of what a useless courier Evri is .
One parcel lost and the other marked as delivered but to where they haven't a clue. Post code correct and buyer hasn't received his parcel. On checking with Evri his post code doesn't even tie in with delivery so God knows where they have delivered it to. As far as trying to get reimbursed for their inefficiency's it is impossible.
I am now in the process of altering all the items I have for sale to the post office, after Ebay moved most of them to this simple postage system, the majority of which is with Evri. I will never use Evri again.