@meconn73 wrote:
I purchased something from America using the International shipping (I’m in UK) it arrived at Heathrow yesterday and now it’s being held by customs. Tracking info doesn’t say anything else but this. I’ve paid the duties when I checked out so I shouldn’t have anything else to pay?! How do I get around this? It says online it could be held up due to poor paperwork, but eBay sorts this out themselves? Has anyone else had this?
Customs have to check that the seller included all the correct codes on the outside of the package to prove you paid import VAT (and duty if applicable) at point of sale, and that the parcel does not contain prohibited items/contraband.
As long as the seller labelled the package correctly so customs can see that the taxes have been paid, the item should be released over the next few days.
If the seller has failed to put the details on the outside of the package then you may be asked for pay the taxes again or otherwise prove you have already paid them
Hopefully your seller knows how to post internationally to satisfy import requirements.
