Customer complaint that his item never arrived 10 month after he ordered

[rome663893]

Hello,

We got a message from an Italian customer, complaining that his shipment never arrived 10 month after he made the purchase. There is no tracking record after such a long time. we aren't sure how to handle this.

Any suggestions?

Thanks,
Ron

[**peaseblossom**]

As far as ebay are concerned it's far too late for the buyer to do anything through them.   They only allow 30 days for claims.   The buyer  may try a chargeback, depending on how he paid but it may be too late for that too.    So it's up to you.   Seems strange that he left it so long.

[roger_roger_over_and_nowt]

Ignore ignore ignore and block.Not your problem after 10 months.

[lucy_farmer]

I wouldn't worry too much about it :  It's too late for ebay to put their oar in, it's too late for neg feedback and it's too late for a chargeback. 

It obviously wasn't that important to the buyer either, if they left it 10 months to notice it hadn't arrived.....

[*vyolla*]

Bizarre to suddenly notice that your item hasn't arrived after 10 months - I'm assuming that this is a low value item.

Your buyer is out of time to make a claim via eBay, and card providers allow up to 120 days to issue a not received chargeback, so I can't see a route that your buyer could take here to get their money back from you.

[rome663893]

It is actually  a £700 item. I am not sure why he just remembered now about it.

[lucy_farmer]

'It is actually  a £700 item....'

😮😲.....and he left it 10 months. wow.