Cant combine postage

[daveinbirkenhead]

If i try and issue a new invoice i get the message below. Ive always done this in tbe past. What am i supposed to do?

[tressygirl]

Others are experiencing the same issue.

Community managers have been tagged, if an answer appears I'll come back to you.

@daveinbirkenhead 

[kat@ebay]

Hi @daveinbirkenhead ,

Thank you for your post.

We are aware of the issue and its currently being looked at for a fix. We don't have an exact timescale right now but its being worked on. 

In the meantime you may need to refund the shipping difference to your buyer after the purchase.

Thank you,

Kat

[daveinbirkenhead]

Thanks but now I've got a furious buyer who thinks I lied when I said I will always combine postage. Will you remove any negative feedback I'll inevitably get as a result of this. 

[tressygirl]

Why don't you copy and paste the answer from Kat send this via a message to the buyer explaining an eBay Community Manager has confirmed there is a current issue sellers are experiencing when issuing an invoice with combined postage.

@daveinbirkenhead 

[kat@ebay · Accepted solution]

Hi @daveinbirkenhead ,

I understand buyers may not be happy with this. If they leave negative feedback that was caused by a technical issue on the eBay site then you can get this appealed through your account or through customer support.

Thank you,

Kat

[daveinbirkenhead]

Still can't do it. And 'simple' delivery will remove the option all together. So if I sell more than 1 item to the same seller they have to pay for postage multiple times 

[sewbeck]

Hello Kat@ebay,

I'd like to pull you up on what your saying.

This issue has been like it since BPF was introduced, so for 3 months now and counting.

Surely a company running a website that has customers would have a tech team who knows what there doing.

This clearly isn't the case, so the conclusion Private sellers and buyers have reached is that it was done by design, and there isn't any rush to fix this so called issue, judging by your next statement in your reply.

"Refund the shipping difference to your buyer after the purchase"

Absolutely no mention that buyers will have to pay the BPF for each of the multiple items they might purchase from 1 private seller. In other words Scambay rake in multiple fees, it's called GREED.

Is it any wonder that statements like yours are totally misleading and not fooling anyone who was a private seller or buyer.

Surely you've noticed all the negative feedback in this forum and on trustpilot. 

Surely you've noticed all the private sellers remove their listings, and buyers have stopped buying.

Until BPF and SD has been removed, and we the customers are treated with some respect, and not dictated to, then we private sellers confirm our protest in not using this site. 

[daveinbirkenhead]

I can get it appealed but there's no guarantee I can the appeal will be uphold. It's really stressful being accused of fraud because a buyer had to pay postage twice and if I'm not on my phone when their payment goes through I can't refund immediately which just makes the buyers more angry! I really don't like being made out to be a liar because ebay can't cope with combining invoices.

[messier44000]

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kat@ebay wrote:

Hi @daveinbirkenhead ,

I understand buyers may not be happy with this. If they leave negative feedback that was caused by a technical issue on the eBay site then you can get this appealed through your account or through customer support.

Thank you,

Kat

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Should that be re-worded to "If they leave negative feedback that was caused by a technical issue (eBay`s fault) on the eBay site then you Will  definitely get this negative removed  through your account or through customer support."