08-07-2025 2:56 PM
Can anyone tell me if any listings I have where I chose my own postage and not simple delivery be altered by eBay to simple delivery?I have tried customer service and am unable to get an answer thanks to anyone who can help me
08-07-2025 3:00 PM
Not sure what you mean. I assume most of your New lego bricks would be exempt from Simple Delivery as they are under £10 and 100g large letter size.
You could of course drop the risk of simple delivery entirely by shifting to a business seller account.
08-07-2025 3:01 PM
It's pot luck whether they will switch to (not very) simple delivery once the item sells but you will be lucky if they don't..
08-07-2025 3:12 PM - edited 08-07-2025 3:13 PM
Customer services don’t know!! They should, so we are all fumbling in the dark again and speculating
I’m guessing 🙄
if they are switched over it will be because there’s some kind of blanket sweep where attention to exempt categories is ignored in their programming or whatever else they do
technically / theoretically those specific items are exempt
you’ll have to keep an eye on them and if they’re changed, change them back
(That’s if you can ,as not everyone seems to able to list with custom postage when eBay have said they can where it’s allowed)
you might be lucky and see them left alone 🤷🏼♀️🙏
08-07-2025 9:04 PM
08-07-2025 9:12 PM
Try finding a similar item with custom postage and click on sell similar
that works for me and as you say I’m only getting simple delivery when trying to list this EXEMPT subcategory
08-07-2025 11:44 PM
To answer your question, you will see this as your postage cost when you review your own listings. I think they only change to SD on sale if you use auctions and they go over £10. I haven't had any change over automatically, or on relisting, but they do if i edit an item.
08-07-2025 11:57 PM - edited 08-07-2025 11:58 PM
You can also ask this question directly to eBay staff tomorrow at 2pm
Look out for the new thread for 9th July which should appear some time in the morning
you just reply to the opening post to ask a question
https://community.ebay.co.uk/t5/Chat-with-the-eBay-Community/bd-p/WeeklyChatwiththeCommunityteam
09-07-2025 11:32 AM
Still don’t work I’ve tried on a few items
09-07-2025 6:08 PM
I asked about this at the community staff chat today
they confirmed that Lego building toys items should be exempt and would forward the problem to the shipping team
lets hope they sort it soon