Buying demanding

[maddy450_0]

Hello, I sold an item which i posted on monday by 2nd class, I always get proof of posting, now today the buyer as bombarded me with messages demanding to know where his item is, i explained to him when i posted it he as told me he his going to report me to ebay,  I have checked the tracking number and it tells me it was delivered yesterday i have told the buyer this, yet he keeps messaging me ask where is the photo of it being delivered, I am now fed up and thinking of giving ebay up.

[signs_and_vintage]

I did have one once where it was in a (private driveway grit) bin three streets away, very unusual for RM to use bins, but the buyers behaviour suggested it was genuine and was doing everything they could to sort it out, there was a delivery picture but no GPS I recall, and the picture was so zoomed in it was almost useless. Anyway we got there in the end - I seem to recall the buyer had to collar 3 posties in a row until one fessed up! Whilst I'm always helpful and this guy was polite, buyers don't seem to realise that most of the time I know no more than they do, and that their local knowledge is 20x more useful than anything us sellers can do 100 miles away.

Similarly I had one a few months ago where a safety deposit box centre was buying second hand alarm parts off me (vibration / heat / cutting detector which would have been specific to a vault - deffo NOT for their home address)!! It wasn't as if they aren't still available new either. That's bad enough. But then as Myriad said I had the old 'we have not recieved this, want a refund now' until I gave them the good news of the photo and GPS tracking 😂.

[maddy450_0]

I told the buyer to ask the postman and his neighbours but he didn't seem to want to just kept saying where my parcel he had no manners and I did tell him that

[signs_and_vintage]

Increasingly people act as if they are talking to a machine or (even more unpleasantly in terms of their attitude) an 'overseas call centre'. I said it before I really do think some people don't even realise they are buying from a private person or small business when they use 'eBay'.

[johnwash1]

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@signs_and_vintage wrote:

Increasingly people act as if they are talking to a machine or (even more unpleasantly in terms of their attitude) an 'overseas call centre'. I said it before I really do think some people don't even realise they are buying from a private person or small business when they use 'eBay'.

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So send them a nice personal thank you message immediately when they buy.

[thetimetower]

A lot of customers are terrible. One has demanded a refund because it hasn't arrived. I check tracking "diverted to parcelshop as requested" and i tell him to which he goes "yeh but i dont need it anymore". Refund him (and he prob went and got it) and left feedback saying it never arrived. Frustrating. If it's not that, it's the one who open a not received case 2 days after shipping (on a monday)

[johnwash1]

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@thetimetower wrote:

A lot of customers are terrible. One has demanded a refund because it hasn't arrived. I check tracking "diverted to parcelshop as requested" and i tell him to which he goes "yeh but i dont need it anymore". Refund him (and he prob went and got it) and left feedback saying it never arrived. Frustrating. If it's not that, it's the one who open a not received case 2 days after shipping (on a monday)

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A lot of customers are excellent, not terrible.

Why don't you use the procedures ebay offer?  You immediately refund the guy, without requiring return first?

If I suggest "Open your wallet and say 'Help yourself'" what do you do?

[signs_and_vintage]

Sorry to say, I was thinking the same! At least give the customer a chance to do you over all nice and officially by returning a brick 😂

[maddy450_0]

It is frustrating this guy just would not listen could not understand why he did'nt get an email to say it had be delivered, i told him ask your neighbors if they had the taken the item in, but he would'nt just wanted to report me to ebay anyway i'm going to block him in case he bids on anything else.

[dch2112011]

It could simply be that the postie scanned all the parcels the day before - ran out of time and decided to deliver it the next day - or scanned it the day before and didn't realise it was tucked away in the van under  a pile of postal bags - who knows  (it is fairly common posties scan as delivered at one end of the road to save time - they shouldn't but some do)

It may be that the customer was aware it was supposed to be delivered and wasn't  and knew the only recourse was via you - just the customer's communication was not the best - but then  everybody communicates differently !

The customer was happy in the end and left you positive feedback - block a customer - lose a customer  !

[signs_and_vintage]

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The customer was happy in the end and left you positive feedback - block a customer - lose a customer  !

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I won't quote Shakespeare at you but I will give you a bit of Lt. Ripley -

"That's a risk I'm prepared to take..."

Plenty of people have left grudging +ves for me that I'd hapilly not toss a coin over again.

As for the postman scanning thing - I don't believe the buyer anyway, and am certain that you cannot bulk scan in the days of GPS and requests for delivery point pictures. Anyone doing that regularly would soon be having a no biscuits chat with the depot manager.

[dch2112011]

It depends on the class of post whether a picture is needed to be taken or indeed whether one is taken - your choice to block customers but then if you become short of sales you may reflect on the customer who paid immediately - became upset when the item showed delivered and wasn;t, then left positive feedback when it was finally delivered - was the customer such an awful customer that warranted the ban to the detriment of your sales ?

[signs_and_vintage]

Yep, my choice - and happy to do so. I've never been kept up at night worrying about the one person I blocked out of the hundreds of thousands of alternatives.

If that sounds harsh take a look at my feedback, there is a recent rambling tale of 'issues' with RM from a customer even though it was a +ve. All the 'issues' were beyond my control and more than likely down to the customer  / their lovely neighbours / their local environment being 'known' to the local round. They were difficult to deal with and required a lot of nannying with me having to cut and paste tracking etc... that THEY should have easily been able to deal with. I am in no doubt that if I hadn't been so jollying-along with this customer, they would hapilly have let it be returned whilst demanding an instant refund before it arrived back to me. Whilst I got my money, sold my item and got a +ve, I'd rather not dance again.

[barry.110]

You are right about posties scanning items as delivered one end of the road before delivering at the other end. I had an item I was waiting to be delivered to me and I checked the tracking and saw that it was delivered but the photo that went with it wasn't my house, I recognised it was in my street but about 250 metres from my house. Luckily when I got home my parcel was there.

[johnwash1]

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@signs_and_vintage wrote:

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The customer was happy in the end and left you positive feedback - block a customer - lose a customer  !

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I won't quote Shakespeare at you but I will give you a bit of Lt. Ripley -

"That's a risk I'm prepared to take..."

Plenty of people have left grudging +ves for me that I'd hapilly not toss a coin over again.

As for the postman scanning thing - I don't believe the buyer anyway, and am certain that you cannot bulk scan in the days of GPS and requests for delivery point pictures. Anyone doing that regularly would soon be having a no biscuits chat with the depot manager.

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I agree with you.  And with Ripley.  More exactly, the quote is:

Ash:
Maybe I should have left him outside. Maybe I've jeopardized the rest of us, but it was a risk I was willing to take.

Ripley:
That's a pretty big risk for a Science Officer.

Ebay may be dwindling, but there's still zillions of people browsing it.  Blocking a few dozen isn't going to damage anyone's sales.  I'll even block the tyre kickers who send stupidly low offers.  Sure, I could set a minimum, but I like being able to let them show their true colours.

Loved the "no biscuits chat".  Not a phrase I've heard before.

[signs_and_vintage]

The funniest bit is that in my head I thought it was from the second film, in relation to nuking the whole site!

[myriad*seller]

@dch2112011 🤔How did he scan the item AND take a photo of the delivered parcel on Wednesday though.....

[johnwash1]

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@signs_and_vintage wrote:

The funniest bit is that in my head I thought it was from the second film, in relation to nuking the whole site!

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Please don't nuke the site.  At least not until I've finished decluttering!

[signs_and_vintage]

You admire it don't you?

[dch2112011]

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@myriad*seller wrote:

@dch2112011 🤔How did he scan the item AND take a photo of the delivered parcel on Wednesday though.....

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Reading the very first post from the OP - the item was sent 2nd class and tracking said delivered but no mention of a  photo being available ?

What makes you think that 2nd class post has a photo attached and where was this mentioned ?

'I always get proof of posting, now today the buyer as bombarded me with messages demanding to know where his item is, i explained to him when i posted it he as told me he his going to report me to ebay, I have checked the tracking number and it tells me it was delivered yesterday i have told the buyer this, yet he keeps messaging me ask where is the photo of it being delivered, I am now fed up and thinking of giving ebay up.'

[johnwash1]

2nd class untracked gets shown as delivered (though not always) but without a photo.

2nd class tracked gets intermediate steps and a photo+gps.