Buyers not leaving feedback

[tranceenthusiast]

Hi guys, 

I'm pretty new to eBay. I've sold a few items now. I've made sure buyers get the item safely packaged, quickly ( usually dispatched same day if possible ) and fully tracked..

The first couple of sale,  I got great Feedback. But my next few sales, despite providing the same fast service, going to great lengths to get everything right. And despite me leaving them positive feedback. 

The buyers are not giving feedback? I understand they aren't obliged to give feedback. But as a new seller this is vital really. 

Should I jog their memories and ask for feedback or just leave it? Kind of frustrating when you've gone to great lengths to go " above and beyond " and then get no feedback. 

Cheers 

[lucy_farmer]

'Come on eBay- sort it out- even if just to say “delivered and all great”.'

I believe ebay now have an automated feedback-left-for-sellers (once the sale has gone over time) that says something like  'successfully completed sale'. (though I think this may just be for *new* sellers trying to get a feedback score up?)

A seller pleading for feedback, strikes a lot of buyers as needy and silly and can put a lot of them off. Especially younger or newer ebayers who are used to, quite naturally, buying stuff on line without feedback being a part of it.

Feedback *used* to be important: it's not so much any more.

[technthread]

If you look at users’ feedback left for others you’ll see that many abruptly stopped leaving feedback over a year ago after consistently leaving feedback up to that point. 

I used to check buyer feedback a lot and noticed some stopped after they received a negative themselves. Often though it was not apparent why they stopped, I guess it is a domino effect of not receiving feedback and becoming apathetic to it. I wouldn’t take it personally, people just don’t feel as obliged to do it anymore. 

eBay could take the Vinted approach and send a notification when feedback is received. It would increase feedback participation I’m sure. 

[crg_music]

Nothing is better than negative. I really wouldnt worry about it, you have enough to make 99.9% of people more than comfortable buying off you and what feedback you do have is excellent which is better than most of us. I'd just forget about it.

[sml192]

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@lucy_farmer wrote:

I believe ebay now have an automated feedback-left-for-sellers (once the sale has gone over time) that says something like  'successfully completed sale'. (though I think this may just be for *new* sellers trying to get a feedback score up?)

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Yes, eBay has recently introduced automated feedback for new sellers (sellers with 10 feedback or less). 

[cellestinohernendes]

Thank you for this. Really enjoyable read!

[andha-21]

I admit I didn't read every reply, just the first page and a half worth, so this may have been covered already. Apologies if so.

I noticed you said you leave feedback before receiving any.

There's actually a real reason not to. If something goes wrong with the transaction and you've already posted something like "great customer" and they come back and rip you a new one, what do you look like?

[elabam-42]

Thank you very much for your response!!

[prmlscrm69]

In the good ol' days, I remember (possibly rosy-tinted now) feedback reminders.
I agree with many of members above, it's becoming less and less frequent now, and/or asking buyers is a double edged sword as you never know what you're going to get!

Whilst a buyer did leave good feedback on an item I sold (mitre saw), they failed to address any of the things I did for them regarding a concern they had on delivery. Item arrived with a small crack in it due to transport (not on the listing photos prior) - as it was my mistake to give the person a freebie (heavy G clamps) - which inevitably caused the damage. 🙈

When I got the message through, it was a 'fix this now regardless of what you're doing, or else', so I reluctantly partly refunded them, despite adding value, sending the item promptly, etc.

I was worried the buyer would then leave me negative or neutral feedback (first in 20 years!) but luckily they didn't. I feel this age of 'instant everything' kids forget we have jobs and can't respond to their every concern at the drop of a hat.

[kcavs2007]

I think it's just the can't be bothered attitude of people today . Also there are a lot of ebayers who wait to get  feedback before they give it in return so it ends up with nobody leaving it.

[ear2fear]

I haven’t had any feedback for months now, not from buyers anyway. From the end of this month you’ll automatically receive positive feedback as long as there isn’t a problem. 

[sebastian4ever]

Not many leave feedback as they cannot be bothered.

I use the automated feedback to vent my frustrations at the world!

[carolina0070]

That's interesting to know. Thanks.