Buyer wants to cancel immediately after sold

[miker371]

I sold a camera on an auction that ran for a week. Within 7 minutes of it ending the buyer has submitted a canellation request with reason "found better price". I'm quite annoyed. Not had one of these before, should I / can I insist on payment...?

[signs_and_vintage]

You could 'insist' on payment...

..but it wouldn't be binding in the sense the buyer could still just not pay! Fancy starting a small claim in court? Nope, me neither.

..the buyer will be looking very hard for any issues with the item, and open a SNAD or worse chargeback

..you'll probably get a neg, unfair or not

..buyer clearly isn't the most morally strong person so do you REALLY want to roll with this person?

Cancel the sale, relist, move on. It's annoying high blood pressure inducing public contact, but it's home.

[papso22]

Wait 4 days and cancel for non payment. 

[kidmore_kats]

And add them to you blocked buyer list.

https://www.ebay.co.uk/bmgt/BuyerBlock?

[*vyolla*]

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@miker371 wrote:

I sold a camera on an auction that ran for a week. Within 7 minutes of it ending the buyer has submitted a canellation request with reason "found better price". I'm quite annoyed. Not had one of these before, should I / can I insist on payment...?

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Absolutely no point, you can't make the buyer pay. Annoying though it is, there really is no way forward other than to accept the cancellation request, block that buyer and then relist your item.

There's nothing to be gained by not accepting the cancellation request - you won't be able to cancel as unpaid now.

If you accept you'll at least get a credit for your eBay final value fees.

[*vyolla*]

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@papso22 wrote:

Wait 4 days and cancel for non payment. 

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Sellers can't do that once a buyer submits a cancellation request. 

[papso22]

Ah, didn't realise that,  how annoying. 

So a savvy buyer can use that to avoid an unpaid item strike?

[pg_kicks]

Private seller so no fees now.

Did I just imagine it where eBay done an update where you had to put in your bank details when you placed a bid?  Or is that just buy it now?

[*vyolla*]

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@papso22 wrote:

Ah, didn't realise that,  how annoying. 

So a savvy buyer can use that to avoid an unpaid item strike?

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Yep. Great, isn't it? Mess a seller around and then just ask to cancel. 😐

[m25jet]

Unfortunately this is yet another badly thought out idea by eBay.  Basically all they've done by giving buyers the right to request a cancellation is to offer them a loophole to exploit in order to avoid receiving an Unpaid Item Strike.

If eBay really have absolutely no intention of revoking this badly thought out and extremely stupid idea then they should at least have the decency to add another option to the Seller Preferences section so as to give sellers the option to automatically block buyers with two or more purchase cancellations during the past twelve months, in much the same way that sellers can already choose to automatically block buyers who have earned two or more Unpaid Item Strikes during the past twelve months.  However, given the fact that eBay seem heavily biased in favour of buyers I really can't see them implementing a change such as this, as such a change would be extremely advantageous to sellers but in no way beneficial to buyers.

[*vyolla*]

I agree, and I'm as flummoxed as you are as to why eBay consider an auction final bid price to be binding but allow the buyer to cancel.

[robbtyke132010]

There does seem to be a number of time-wasters on here who bid because they are lonely saddos with only a can of Stella for company. Just cancel. And block them. The 3 strikes rule of unpaid items wich bans a buyer does not exist - it is just a figment of eBay's imagination! Much more annoying is them paying, you packing & dispatching & two days later the buyer asking for a return - & even worse returning a box weighted down with a house brick! 

[555njp]

Interesting it's a camera. I posted about the same a few days ago on my private account.

Mine was BIN with offer. Sold it fairly quickly then overnight buyer requested cancellation. Accepted, blocked and resold next day to a different buyer then they did the same!

Finally sold it the following day (even left it 24 hours before sending in case it happened again!). Never had a double cancellation before and only a handful of cancellations in 18 years on both accounts.

At least on a private account I wasn't out of pocket but I think if the buyer cancels before an item is sent they should have to pay £1 or £2 to the seller for inconvenience and time wasting - just an idea eBay if you're reading 😁

[tressygirl]

@555njp   wrote:

 I think if the buyer cancels before an item is sent they should have to pay £1 or £2 to the seller for inconvenience and time wasting - just an idea eBay if you're reading 

Mmmm,  If only !  😊

[555njp]

........and eBay keep asking me to leave feedback on the two cancelled orders. The temptation to leave a false positive for both of them is growing stronger every day!!!

[tommystrezures]

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@papso22 wrote:

Ah, didn't realise that,  how annoying. 

So a savvy buyer can use that to avoid an unpaid item strike?

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Yep we have had a couple now.... Wait four days without paying then at last minute bang a cancellation request. In both cases a message received giving a flimsy reason as to why they haven't paid but then use a different reason for cancellation request and you cannot overide to give a non payment strike. An absolute mockery of the system that worked fine. 

All you can do is ignore them and put them on a blocked list.

[555njp]

No excuse for non-payers, they should get an automatic neg from eBay along the lines of "on this occasion the buyer failed to complete the purchase" as a warning to others but that would be just as useless as the account strike as they just open another account and carry on. 

[eastern-lights]

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@555njp wrote:

........and eBay keep asking me to leave feedback on the two cancelled orders. The temptation to leave a false positive for both of them is growing stronger every day!!!

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"Thank you for cancelling so quickly, before I had started packing the item."

😀

[555njp]

You know what, that is perfect.........!

[johnwash1]

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@eastern-lights wrote:

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@555njp wrote:

........and eBay keep asking me to leave feedback on the two cancelled orders. The temptation to leave a false positive for both of them is growing stronger every day!!!

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"Thank you for cancelling so quickly, before I had started packing the item."

😀

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🙂

Was going to suggest something very similar!  Over the years I've left several passive aggressive green dots like this.  And the beauty of it is that it never gets picked up and removed... how could it be, with such a nice recommendation!

But you want to make it as visible as possible, for other sellers.  Now that we have the daft "most relevant" feedback shuffle, you want it near the top.  I've not completely figured out the algorithm for that, but it looks to me as if long feedbacks get put to the top.  So I make sure to pad out such feedback to several lines, in hopes.

For your entertainment, there's iffy feedback on a green dot and there's taking it to a whole other level.  One buyer I had a while back was a communication nightmare, causing me to leave:

Poor communication, seems to have almost no grasp of English or eBay. E.g. after I told her "I hope to pack tomorrow and post on Thurs." she wrote "Hello this today post pack?". Looking at other feedback I feel quite fortunate that my sale actually went through ok. Sorry if I sound xenophobic, on the contrary I've worked in several european countries and had to cope with languages, but I think the problem here is more than translation. 😞

Which I thought was fair enough, and would warn anyone to be cautious but forgiving.

Subsequently someone else left:

⛔️⛔️⛔️⛔️SERIAL NONE PAYER ⛔️⛔️⛔️⛔️LIKES TO BE THE BIG BUYER AND BID BUT OBVIOUSLY A SKINT *bleep* KNOB⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️ CANCELS STRAIGHT AFTER AUCTION EBAY READ ALL THIS BUYERS FEEDBACKS AND YOU LET THESE PEOPLE GET AWAY WITH IT

Quite surprised that one wasn't removed.  Losing all its entertainment value.

It can be fun, selling, can't it!  As long as one doesn't lose much cash.