Being asked to update payment details,done it 3 times but still getting nothing?

[3937davidb]

Getting PO

[marco@ebay]

Hi 3937davidb, thanks for your post.

I've just reviewed this for you, and it looks like your bank account on file was verified no problem. If you are still seeing a message asking you to verify your bank account, or you are referring to a different eBay account, please let me know and I will be happy to take a further look for you.

Thank you,

Marco

[3937davidb]

Yes still no payments,tried a forth time with micro transaction entry’s which this morning they appeared and entered.
Currently the red details update banner has disappeared,but as of the time stamp on this correspondence no funds have been received to my account.


Regards,David.

[marco@ebay]

Thanks for your reply, 3937davidb.

I can see that your bank account was verified ok, and we sent you a payout today. It should hit your bank account between today and tomorrow, so all good. If you wish to track your payout and see its breakdown, you can click here.

Thank you,

Marco

[3937davidb]

Confirmation of this & thanks.
Sent from my iPhone

[harpistic]

I’m having the same issue too, so I can’t withdraw any funds.

[marco@ebay]

Hi harpistic, thanks for your reply.

Could you please elaborate this further? As in, are you getting an error when you try to do it, or the option to do it is just no there for you? Please let me know more.

Thank you,

Marco

[3937davidb]

This issue was addressed,communicated and resolved by you last year?
For some reason your your system is reacting again after the fact,so in short don’t worry.
Regards,David.

[harpistic]

Hi Marco, and thank you so very much!

Each time, I’d receive the payment acknowledgement emails, but when I’d return to the app, the red banner would remain. I did check in a browser and on my laptop as well, in case it was just an app glitch. 
 
I then read through this forum and Reddit, and saw that some people tried the micropayments process instead and that it worked for them. I tried that on Saturday. After around half an hour on the phone yesterday, I was told that eBay only does micropayments on Wednesdays and Fridays, so I won’t have access to my funds till then. 

I can’t believe that this is true - that a company the size of eBay can only process account verifications twice a week?! 

Many many thanks again,

Chantal

[marco@ebay]

Hi harpistic, thanks for your reply.

It looks like you've requested your micro deposits ok, and according to our records they were successfully sent. It can take 1-5 business days for them to hit your bank account, so keep an eye out in your bank account, and enter them once you receive them. I'd recommend entering from the browser rather than the app.

Thank you,

Marco 

[bargainbuys2905]

I am having the same issue. I have updated my payment details about 10 times (all with the same information that was previously working fine) now I keep getting the red banner to say my payouts are on hold until I update my account details. Have phoned support and they just say to re-enter the details. Now the red banner is saying my account will be subject to further restrictions if I don't update by 18th Feb. They have also downgraded me as a top rated seller as a result. Absolutely shocking service, ebay have my money and I want it! If I behaved like this as an ebay seller, my account would be suspended lol sort it out!

[marco@ebay]

Hi bargainbuys2905, thanks for your reply. 

I've just checked for you there, and it looks like your changes have been made, currently your red banner states that you've made changes, and now you have to wait up to 48 hours for these changes to take effect. After this, you will see the latest update. If your information is still not verified, I'd suggest contacting customer service again, as we would be unable to assist any further on queries like this for privacy and security reasons.

Thank you,

Marco

[swiftn_18]

Excuse me would you be able to check my account? I’ve verified my bank details and it appears green but I’m still receiving a pop up message above every time I go onto ebay that I need to verify my bank account in blue

[tressygirl]

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@swiftn_18 wrote:

Excuse me would you be able to check my account? I’ve verified my bank details and it appears green but I’m still receiving a pop up message above every time I go onto ebay that I need to verify my bank account in blue

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I'll tag Marco for you @swiftn_18   or he will not see your question.

marco@ebay 

[marco@ebay]

Hi swiftn_18, thanks for your reply.

It looks like your changes are currently under review, and no further actions are needed from you at this stage. Once the review is done, we will send you an update with more information.

Thank you,

Marco