Please could I get clarification from someone who knows who may have read or seen something (because I've looked and cannot find it) or from Ebay on the following issues I have noticed with PLS:
When you search directly in the search box for an item number, and that item has been promoted, it appears as 1 result as a sponsored listing. Why is this?
Example, I regularly tell my customers my Ebay item numbers when they are looking for things, they search for that item using the number, it appears as sponsored, they buy it and I am charged promoted listings fees despite the fact that I have directly told someone what an item is and they have bought it.
Ebay has not shown or highlighted this item to customers over others and made me the extra sale I wouldn't ordinarily have had so why are these items all appearing as sponsored?
When you search for an item using a key word on Ebay, and you have an item that falls within that search query, and your item is promoted, it only appears in search results as sponsored and not an organic result.
It used to appear twice - once as sponsored giving it the boost to the top of the page and then again organically within the other results.
What seems to be happening now is, if you have promoted your item, it will sell only as promoted and not organically.
The only way it can sell organically is if someone looks at your shop and browses or you send them a direct link to your item. Is this the case?
