simple delivery

[goldngl79]

this is a complete failure. I like to post my items for next day delivery now i don't have that option and this does affect the feedback as they use the cheapest option and delivery is delayed. i believe it is not an option to not use it and if you print a label it is marked as despatched if you then post special delivery you cant change the tracking number therefore e bay will believe it has not been delivered and put all your funds on hold. the system is flawed it is rigid and a complete failure. if they use the post office tracked system they charge the buyer your customers £10.95 and the actual post office price is £9.35 thus making £1.60 per large letter .That is the only reason making a profit on every sale you make and your buyers get a worse service which can only reflect badly on you.

[style_wise]

When I buy a Simple Delivery item going via Royal Mail, I am given the chance to choose T24 expedited service instead of T48 if I wish. eBay also protects the Seller from Neutral/Negative delivery related feedback. The SD cost for these services is cheaper than Custom Postage, so I prefer it.

[goldngl79]

That is a fair point however I like to post items next day delivery and I
am happy to bear the cost of this from a seller point of view it is
difficult as I have to print the label to get the address and then I am
denied using special delivery as all my funds are on hold as I special
delivered one item to arrive before a birthday. That is why it doesn't
work as it is inflexible.

[claire_leonhart]

On royal mail website it is much cheaper then the post office, so I can't see any benefit, plus I ytack and insure everything, it was the reason I left Ebay as seller but also as buyer since it is a nightmare, evri is forced on some sales, and people doesn't know how to change it in case.

[tressygirl]

When using Simple Delivery your items are tracked and insured for up to £750.

True, some sellers do not know how to de select Evri from their postage options,  but it is possible in their Site Preferences.

@claire_leonhart 

[claire_leonhart]

I have full control with the delivery service of the insurances done on the items, and i am the person they have a contract with, so they don't complain, I don't trust Ebay who care less of me, in defending me against them where i have no control of whatsoever of the claim and cannot even deal with the postage service myself to defend me. Just too risky, and not worth it. I have a couple of item passing that amount as well.

[goldngl79]

Your absalutley right about insurance and deselecting evri however I had to
post 3 small items which the buyer had bought individually. I obviously put
them all in the same envelope. This saves tye buyer from paying 3 postage
and also gaurrentees the same arrival time. To get the other 2 items marked
as dispatched I had to print off their labels. I would have posted special
delivery at my cost but again this is denied by the simple delivery
process. As I did not use the 2 other labels they were not marked as
delivered and ebay put my funds on hold as 2 items not delivered despite
the buyers feedback stating she had all the items. The only way I could
resolve this was to post 2 empty envelopes with the unused labels costing
the buyer the unused postage. Simple delivery is far too rigid and and as I
have stated before I like to post all my items as special delivery. Many
times on my feed back the fact that the items arrive the next day is
important to ne and very welcomed from the buyer. Now of course due to
royal mail cutting their deliveries sometimes down to only once or twice a
week buyers could be waiting 5 days to recieve their purchase. Thus to me
is an unnecessary delay.

[tressygirl]

---

@goldngl79 wrote:
Your absalutley right about insurance and deselecting evri however I had to
post 3 s...

Combining postage was a long term issue with SD,  but now solved, and many sellers and buyers not aware of the procedure.

Buyers need to place items in their basket first,  then at eBay checkout,  a combined postage is shown for the buyer to pay.

This may help you,  add a note at the end of your listings,  something like ....   

' I am happy to combine postage,  to facilitate this please place the items in your basket first,  these then will show a combined postage cost for all items,  when you come to pay at eBay checkout. '

Simple Delivery does still have its faults,  but also bonuses such as eBay will fully refund when an item is lost in the post or received damaged in transit,  sellers here get to keep those payouts.

@goldngl79

[tressygirl]

Apologies @goldngl79   for the big white space in my answer above,  the post would not allow me to start with your previous post I was trying to answer, and deleted some of my answer? !

Please be aware,  any unused labels a buyer has paid for are automatically refunded to the buyer,  it can take 30 days,  but they are refunded.

@goldngl79 

[goldngl79]

Yes you are right but once printed that item becomes not delivered as when
you print the label it is marked as dispatched . It is a glitch that ebay
need to solve . They suspended my account for non delivery .

[tressygirl]

Yep,  that's correct once the labels are triggered it marks it as dispatched. 

Guess the answer there is to print them only when you are going to post the items asap, so as not to receive those late delivery marks.

@goldngl79 

[goldngl79]

Yes but the point is I posted 3 items in the one envelope and could not
mark the other 2 as dispatched unless I printed a label and by not using
those labels they were marked as dispatched but not delivered this is a
catch 22 .